Exam (elaborations)
ITIL 4 Practice Purpose Statements Questions and Answers 2024
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ITIL 4 Practice Purpose Statements
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ITIL 4 Practice Purpose StatementsMaximize the number of successful service and product changes by ensuring that risks
have been properly assessed, authorizing changes to proceed, and managing the
change schedule. - answerChange enablement practice
Aligns an organization's practices and services with changing business needs through
the ongoing identification and improvement of all elements involved in the effective
management of products and services. - answerContinual improvement practice
Moves new or changed hardware, software, documentation, processes, or any other
service component to live environments. - answerDeployment management practice
Minimizes the negative impact of incidents by restoring normal service operation as
quickly as possible. - answerIncident management
Protects an organization by understanding and managing risks to the confidentiality,
integrity and availability of information. - answerInformation security management
practice
Plans and manages the full lifecycle of all IT assets to help the organization maximize
value, control costs, manage risks, support decision-making about purchase, reuse and
retirement of assets and meet regulatory and contractual requirements. - answerIT
asset management practice
Systematically observes services and service components, and records and reports
selected changes of state identified as events. - answerMonitoring and event
management practice
Reduces the likelihood and impact of incidents by identifying actual and potential
causes of incidents, and managing workarounds and known errors. - answerProblem
management practice
Establishes and nurtures links between an organization and its stakeholders at strategic
and tactical levels. - answerRelationship management practice
Makes new and changed services and features available for use. - answerRelease
management practice
Ensures that accurate and reliable information about the configuration of services, and
the configuration items that support them, is available when and where needed. -
answerService configuration management practice
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