ITIL -4
According to ITIL® 4, which of these technologies offer fresh opportunities for value
creation? - answer BLOCKCHAIN
ML
IAAS
CLOUD COMPUTING
Which of these are valid levels of the ITIL 4 certification scheme?
Instruction: Choose all options that best answer the question.
Answer Choices
ITIL® Specialist
ITIL® Master
ITIL® Foundation
ITIL® Practitioner
ITIL® Leader
ITIL® Expert - answerITIL® Specialist
ITIL® Master
ITIL® Foundation
ITIL® Leader
What is the passing percentage score for the ITIL 4 Foundation exam?
Instruction: Choose the option that best answers the question.
Answer Choices
75%
70%
65%
60% - answer65
Which Learning Outcome domain accounts for almost 50% of the ITIL 4 Foundation
exam?
Instruction: Choose the option that best answers the question.
Answer Choices
Understand 7 ITIL practices
Understand the four dimensions of service management
Know the purpose and key terms of 15 ITIL practices
Understand the key service concepts - answerUnderstand 7 ITIL practices
Which statement is NOT true regarding ITIL® 4?
Instruction: Choose the option that best answers the question.
Answer Choices
,The version 4 update will allow ITIL to reflect the existing fast-paced and complex
environments
ITIL 4 will evolve to provide an end-to-end IT/Digital Operating Model covering the full
delivery of tech-enabled products and services
ITIL 4 is the world's most widely used project management framework
The purpose is to offer organizations comprehensive guidance for the management of
information technology in the modern service economy - answerITIL 4 is the world's
most widely used project management framework
Which of the these are other valid stakeholders in value?
Instruction: Choose all options that best answer the question.
Answer Choices
Family
Shareholders
Friends
Lenders
Community
Employees - answer2,4,5,6
According to ITIL 4, what is the generic role used to simplify the definition and
description of the structure of service relationships?
Instruction: Choose the option that best answers the question.
Answer Choices
Service provider
Service manager
Stakeholder
Service consumer - answerSERVICE CONSUMER
What can be used to determine whether a service is "fit for purpose"?
Instruction: Choose the option that best answers the question.
Answer Choices
Cost
Utility
Risk
Warranty - answerUTILITY
What term refers to possible events that could cause harm or loss, or make it difficult to
achieve objectives?
Instruction: Choose the option that best answers the question.
Answer Choices
Utility
Cost
Warranty
Risk - answerRISK
, According to the ITIL 4 Service Relationship Model which of the following are activities
of an organization as provider and consumer of services?
Instruction: Choose all options that best answer the question.
Answer Choices
Obtain
Offer
Provide
Produce
Configure
Return - answer1,2,3,5
Developing the distinctive proficiencies of the organization demands that the practitioner
understands all except for which one of these?
Instruction: Choose the option that best answers the question.
Answer Choices
The way that worth is delivered
The nature of value
The aspects and scope of the involved stakeholders
The way that value creation is enabled through services - answerThe way that worth is
delivered
Which of these is NOT a service offering?
Instruction: Choose the option that best answers the question.
Answer Choices
Access to resources
Consulting
Service actions
Goods - answerCONSULTING
Which descriptions represents components of service provisioning?
Instruction: Choose all options that best answer the question.
Answer Choices
Provision of access to resources for users
Fulfillment of the agreed service actions
Service performance management
Management of provider resources configured to deliver services
Utilization of the provider's resources
Requesting of service actions to fulfill - answer1,2,3,4
Which best characterize costs removed vis-à-vis the amount of money spent on a
specific activity or resource?
Instruction: Choose all options that best answer the question.
Answer Choices
Server maintenance
Staff training
According to ITIL® 4, which of these technologies offer fresh opportunities for value
creation? - answer BLOCKCHAIN
ML
IAAS
CLOUD COMPUTING
Which of these are valid levels of the ITIL 4 certification scheme?
Instruction: Choose all options that best answer the question.
Answer Choices
ITIL® Specialist
ITIL® Master
ITIL® Foundation
ITIL® Practitioner
ITIL® Leader
ITIL® Expert - answerITIL® Specialist
ITIL® Master
ITIL® Foundation
ITIL® Leader
What is the passing percentage score for the ITIL 4 Foundation exam?
Instruction: Choose the option that best answers the question.
Answer Choices
75%
70%
65%
60% - answer65
Which Learning Outcome domain accounts for almost 50% of the ITIL 4 Foundation
exam?
Instruction: Choose the option that best answers the question.
Answer Choices
Understand 7 ITIL practices
Understand the four dimensions of service management
Know the purpose and key terms of 15 ITIL practices
Understand the key service concepts - answerUnderstand 7 ITIL practices
Which statement is NOT true regarding ITIL® 4?
Instruction: Choose the option that best answers the question.
Answer Choices
,The version 4 update will allow ITIL to reflect the existing fast-paced and complex
environments
ITIL 4 will evolve to provide an end-to-end IT/Digital Operating Model covering the full
delivery of tech-enabled products and services
ITIL 4 is the world's most widely used project management framework
The purpose is to offer organizations comprehensive guidance for the management of
information technology in the modern service economy - answerITIL 4 is the world's
most widely used project management framework
Which of the these are other valid stakeholders in value?
Instruction: Choose all options that best answer the question.
Answer Choices
Family
Shareholders
Friends
Lenders
Community
Employees - answer2,4,5,6
According to ITIL 4, what is the generic role used to simplify the definition and
description of the structure of service relationships?
Instruction: Choose the option that best answers the question.
Answer Choices
Service provider
Service manager
Stakeholder
Service consumer - answerSERVICE CONSUMER
What can be used to determine whether a service is "fit for purpose"?
Instruction: Choose the option that best answers the question.
Answer Choices
Cost
Utility
Risk
Warranty - answerUTILITY
What term refers to possible events that could cause harm or loss, or make it difficult to
achieve objectives?
Instruction: Choose the option that best answers the question.
Answer Choices
Utility
Cost
Warranty
Risk - answerRISK
, According to the ITIL 4 Service Relationship Model which of the following are activities
of an organization as provider and consumer of services?
Instruction: Choose all options that best answer the question.
Answer Choices
Obtain
Offer
Provide
Produce
Configure
Return - answer1,2,3,5
Developing the distinctive proficiencies of the organization demands that the practitioner
understands all except for which one of these?
Instruction: Choose the option that best answers the question.
Answer Choices
The way that worth is delivered
The nature of value
The aspects and scope of the involved stakeholders
The way that value creation is enabled through services - answerThe way that worth is
delivered
Which of these is NOT a service offering?
Instruction: Choose the option that best answers the question.
Answer Choices
Access to resources
Consulting
Service actions
Goods - answerCONSULTING
Which descriptions represents components of service provisioning?
Instruction: Choose all options that best answer the question.
Answer Choices
Provision of access to resources for users
Fulfillment of the agreed service actions
Service performance management
Management of provider resources configured to deliver services
Utilization of the provider's resources
Requesting of service actions to fulfill - answer1,2,3,4
Which best characterize costs removed vis-à-vis the amount of money spent on a
specific activity or resource?
Instruction: Choose all options that best answer the question.
Answer Choices
Server maintenance
Staff training
