Exam (elaborations)
ITIL 4 TEST B QUESTIONS AND ANSWERS 100% SOLVED
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Exam of 3 pages for the course ITIL 4 at ITIL 4 (ITIL 4 TEST B)
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ITIL 4 TEST BWhich describes the principle "start where you are"?
- Conducting a review of existing service management practices and deciding what to
keep and what to discard Comments: A. Smaller manageable sections is Progressing
Iteratively with Feedback
- Reviewing service management practices and removing any unnecessary complexity
- Using the four dimensions of service management to ensure coordination of all
aspects of an improvement initiative
- Reviewing how an improvement initiative can be organized into smaller, manageable
sections that can be completed in a timely manner - answer Conducting a review of
existing service management practices and deciding what to keep and what to
discardComments: A. Smaller manageable sections is Progressing Iteratively with
Feedback
Which value chain activity produces requirements and specifications?
- Engage
- Design and transition
- Deliver and support
- Obtain/build - answerDesign and transition- AEngage interacts with stakeholders to
gather requirements, demand and feedback
"A set of specialized organizational capabilities for enabling value for customers in the
form of services" is the ITIL definition of?
- Services
- Products
- Outcomes
- Service management - answerService management - Outcomes are not an
organization, they are the result of a service provider and service consumer using
products & services
What is the utility of a service?
- Reliability of the components
- End-to-end service performance
- Assurance that the service will meet security requirements
- Service functionality - answerService functionality - Utility includes functionality,
meaning Outcomes supported; plus Constraints removed, reduced, or relaxed
Which value chain activity provides stakeholder feedback for improvements?
- Design and transition
- Deliver and support
- Obtain/build
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