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NECI 911 Dispatch Certificate Test Questions and Correct Answers the Latest Update
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NECI 911 Dispatch Certificate Test
Questions and Correct Answers the
Latest Update
Code of Ethics
✓ Set boundaries before any unwanted events occur
Values
✓ Belief, mission, goals or a philosophy that is really meaningful
Values of a 911 Agency
✓ Continuous improvement, caller satisfaction, employee development, innovation,
maximize utilization of resources, and commitment to the community
Ethics
✓ The word originates from the Greek word "ethikos" meaning moral or showing
moral character
Two Aspects of Ethics
✓ 1. The ability to discern right from wrong, good from evil and proprietary from in-
proprietary
✓ 2. The commitment to do what is right good and proper
liability
✓ Legal responsibility for an action
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Vicarious Liability
✓ A legal concept that holds someone liable for their actions and for the actions,
inactions, errors and omissions of those employees they supervise
Standard of Care
✓ Reasonable actions, under the circumstances, in comparison to the actions of others
with similar training and direction in a given situation. Failure to meet the standard of
care is a breach of duty and a component of negligence.
9-1-1 Standard of Care
✓ 1. policies and procedures
✓ 2. State and federal laws
✓ 3. Professional standards within the 9-1-1 profession
Negligence
✓ Failure to exercise the degree of care considered reasonable (under the
circumstances) resulting in an unknown intended injury to another person
Negligence is the result of...
✓ Carelessness, forgetfulness, and attentive, indifferent, and lax
True or False: intent to harm is not required to prove negligence
✓ True
Four Components of Negligence
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✓ 1. duty to perform
✓ 2. Breach of duty
✓ 3. Proximate cause
✓ 4. Damages
Gross Negligence
✓ When someone...
✓ - deliberately neglects to perform their prescribed duty
✓ - behaves in a manner contrary to established policy and procedure, training
procedures or other laws, ordinances, rules or regulations
Three types of law
✓ 1. Constitutional
✓ 2. criminal
✓ 3. Civil
Constitution three branches
✓ 1. Executive
✓ 2. Legislative
✓ 3. Judiciary
Contract Law
✓ Legally binding exchange of promises or agreement between parties that the law will
enforce
Tort Law
✓ Negligence, nuisance, defamation, international thoughts, statuary towards, economic
towards and competition law
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