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MQM 227 Sample Exam 1 questions with correct answers
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MQM 227 Sample Exam 1 questions with correct answers
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MQM 227 Sample Exam 1 questions withcorrect answers
1. Regarding Deming's Deadly Diseases, which of the following statements is incorrect?
a. Job-hopping managers never understand the companies that they work for and are never there long
enough to effect long-term changes.
b. Evaluation of employee performance often destroys teamwork, nurtures rivalry, and builds fear.
c. An emphasis on short-term profits promotes quality and productivity.
d. Running a company on visible figures alone is problematic. - correct answer ✔✔an emphasis on short-
term profits promotes quality and productivity
2. Which of the following statements is incorrect?
a. Internal failure costs occur prior to delivery or shipment of the product or the furnishing of a service to
the customer.
b. Appraisal costs may include such activities as SPC charting by the production operator, a self-checking
machine tool, or automatic process control equipment.
c. Prevention costs are the costs of all activities specifically designed to prevent poor quality in products
or services.
d. External failure costs occur after delivery or shipment of the product and during or after furnishing of
a service to the customer. - correct answer ✔✔appraisal costs may include such activities as SPC charting
by production operator, a self-checking machine tool, or automatic process control equipment
3. Regarding Deming's Philosophy of Management, which of the following statements is incorrect?
a. Increase dependence on mass inspection.
b. Create constancy of purpose for improvement of product and service.
c. Improve constantly and forever the system of production and service.
d. End the practice of awarding business to the supplier with the lowest price regardless of quality.
e. Remove barriers to pride of workmanship. People are eager to do a good job and distressed when
they can't. Too often, misguided supervisors, faulty equipment, and defective materials stand in the way.
- correct answer ✔✔INCREASE dependence on mass inspection
, 4. What is the difference between capacity and inventory levels?
a. Capacity is how many products we can make in a given time period while inventory levels are how
many products we have on our shelves.
b. Inventory levels are how many products we can make in a given time period while capacity is how
much inventory we can store on our shelves.
c. Capacity is how much inventory we can store on our shelves while inventory levels are how many
products we have on those shelves.
d. Inventory levels are how many layers of inventory we can place on our shelves while capacity is how
many shelves we have to store these levels of inventory. - correct answer ✔✔capacity is how many
products we can make in a given time period while inventory levels are how many products we have on
our shelves
5. Which of the following is not considered one of the four major operational decision responsibilities?
a. Transformation process
b. Inventory
c. Quality
d. Capability - correct answer ✔✔capability
6. Regarding Deming's Philosophy of Management, which of the following statements is incorrect?
a. The job of a supervisor is not to tell people what to do or to punish them but to lead. Leading consists
of helping people do a better job.
b. Institute training. Too often, workers have learned their job from another worker who was never
trained properly or are forced to follow unintelligible instructions.
c. Create slogans, exhortations, and targets for the workforce. Slogans are based on the supposition that
employees could do better if they tried.
d. Drive out fear. People are afraid to point out problems for fear they will be blamed for the problem.
e. Break down barriers between staff areas. Often different departments are competing with each other
or have goals that conflict. - correct answer ✔✔CREATE slogans, exhortations, and targets for the
workforce. slogans are based on the supposition that employees could do better if they tried
7. Which of the following statements is incorrect?
a. The bulk of appraisal costs are typically hidden below surface.
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