ITIL 4 Foundation Exam Questions and Answers 100% Solved | Rated A+
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Course
ITIL
Institution
ITIL
ITIL 4 Foundation Exam Questions and
Answers 100% Solved | Rated A+
What is the purpose of problem management? - Reduces the likelihood
and impact of incidents
What is the definition of utility? - The functionality offered by a product
or service to meet a particular need
Which activity captu...
product and services are prioritized appropriately? - ✔✔Relationship
management
Which of the following is not a key skill set required for service desk agents
- ✔✔Technical skills
Which of the following can be used to access service desks - ✔✔Phone
calls, email, text and social media messaging
Which of the following is an example of workaround - ✔✔A server is
resorted to resolve an incident.
Which key activity of service continuiti management identifies vital business
functions vbf and their dependencies - ✔✔Business impact analysis
A surface is a means of enabling value co-creation by facilitating -
✔✔Outcomes
What is a disaster - ✔✔Sudden unplanned event that causes great damage
or serious loss to an organization
Which practice is the responsibility of everyone in the organization -
✔✔Continual improvement
What are the different types of events - ✔✔Informational, warning, and
exception
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