Exam (elaborations)
TCEQ Class D water operator license with Questions & Answers.
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TCEQ Class D water operator license with Questions & Answers.
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TCEQ: Class D water operator license withQuestions & Answers
T/F: Operators have a responsibility to provide drinking water that meets Federal and State Standards -
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(correct answer) -True
yi yi yi
T/F: Water must be disinfected, delivered at inadequate pressure and be ample in quantity - (correct
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answer) -False (True if adequate instead of inadequate)
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T/F: Utility employees should guard the water supply and facilities from contamination, public tours,
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and even terrorism - (correct answer) -False
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T/F: The state requires bacteriological sample results to be kept 2 years. - (correct answer) -False (True
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if 5 years)
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T/F: The state requires chemical analysis to be kept at least 10 years. - (correct answer) -True
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T/F: The EPA requires a water system to keep a copy of each consumer confidence report at least 5
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years. - (correct answer) -True
yi yi yi yi yi
T/F: A public water system provides the public with piped water for human consumption, serves at least
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15 service connections and regularly serves at least 25 individuals daily at least 60 days out of the
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year - (correct answer) -True
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The water utility field touches everyone because...
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A)water used for recreation yi yi yi
B)water used for agriculture yi yi yi
C)water used for industry yi yi yi
D)water is essential to life and health - (correct answer) -D)water essential to life and health
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Thew water utility employee should remember customers are entitled to...
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A)courteous treatment yi
B)abuse public servants yi yi
C)always be right yi yi
D)answers to questions about water yi yi yi yi
E)A&D - (correct answer) -E yi yi yi yi
Public systems utilizing ground water serving less than ___ connections on purchase treated water only
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are not required to compile ___ reports.
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A)50, yearly yi
B) 150, yearly
yi yi
C) 50, monthly
yi yi
D) 100, monthly - (correct answer) -D
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Job training for water utility operators is available through the...
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A)American Water Works Association yi yi yi
B)TX Water Utilities Association
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C)TX Engineering Extension Service
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,D)all listed - (correct answer) -D
yi yi yi yi yi
In TX, water operator license is administered by the...
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A)EPA
B)TNRCC -- TCEQ yi yi
C)AWWA
D)TWUA - (correct answer) -B yi yi yi yi
All pubic water systems are required to employ certified operators even if the system only ___ treated
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water bought from another source.
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A)Chlorites
B)Sells
C)Redistributes
D)Stores - (correct answer) -C yi yi yi yi
Public water systems include cities, municipal utility districts, rural water supply corporations, mobile
yi yi yi yi yi yi yi yi yi yi yi yi
home parts, and ___.
yi yi yi yi
A)private wells yi
B)campgrounds
C)public pools yi
D)public lakes - (correct answer) -B yi yi yi yi yi
Examples of community water systems include... yi yi yi yi yi
A)municipalities
B)municipal utility districts yi yi
C)rural water supply corporations yi yi yi
D)mobile home packs yi yi
E)all the above - (correct answer) -E
yi yi yi yi yi yi
A federal agency impacting the water utility industry is the...
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A)TNRCC
B)EPA
C)AWWA
D)TWUA - (correct answer) -B yi yi yi yi
The most important federal law impacting the water utility industry is the ...
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A)water resources development act yi yi yi
b)federal water pollution control act yi yi yi yi
c)hazard communication act yi yi
d)safe drinking water act - (correct answer) -D
yi yi yi yi yi yi yi
The 4 national safety and quality standards for drinking water covered in the Safe Drinking Water Act
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are physical, chemical, ___, and radiological
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A)mineral
B)thermal
C)bacteriological
D)mathematical - (correct answer) -C yi yi yi yi
The state agency that regulates drinking water in TX and administers federal Safe Drinking Water Act is
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the ...
yi yi
A)TNRCC -- TCEQ yi yi
B)DPS
C)PUC
D)TDH - (correct answer) -A yi yi yi yi
Required notification by the water system to the TNRCC includes change or alteration of the system, a
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, new facility to be built and water supply ___.
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A) rate increases
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B) health hazards
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C) bond elections
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D) bid proposals - (correct answer) -B
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Some regional and local agencies impacting the water utility industry are municipal utility districts,
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rural water supply corporations, drainage districts, ________, groundwater conservation districts, and
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subsidence districts.
yi yi
A)school districts yi
B)postal distrcits yi
C)real estate agencies yi yi
D)river authorities - (correct answer) -D
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T/F: Public relations (PR) is the relationship between you, the water utility employee, and the mayor. -
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(correct answer) -F
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T/F: The keys to good customer relations are 1) everything the utility does is PR, 2) customers are
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entitled to courteous treatment, 3) every employee is a PR person - (correct answer) -True
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T/F: Meter readers are the persons with whom customers have the least contact. - (correct answer) -
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False
T/F: Meter readers can be ambassadors of goodwill. - (correct answer) -True
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T/F: Maintenance crews can warn customers of service interruptions and provide signs and barriers to
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protect the public. - (correct answer) -True
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T/F: The plant operator is responsible for making the water safe to drink and use. - (correct answer) -
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True
T/F: Water bills should be accurate, itemized, neat and the customer's option to pay. - (correct answer)
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-False
yi
T/F: It is not important that the utility have a sense of pride and professionalism. - (correct answer) -
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False
T/F: Employees should be kept informed of utility plans and policies. - (correct answer) -True
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T/F: Complaints should be treating as "griping" and investigated as a last priority. - (correct answer) -
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False
In small water systems, the operator is often...
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A)a meter reader, repair crew, and pump operator
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B)highest paid employee yi yi
C)college graduate yi
D)all listed - (correct answer) -A
yi yi yi yi yi
"Stuffers" sent to customers in billing statements may contain...
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A)departments to call for service yi yi yi yi
B)explanations of utility policy yi yi yi
C)history of the utility yi yi yi
D)tips on water conservation yi yi yi
E)all of the above - (correct answer) -E
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Delinquent payment notices should be... yi yi yi yi
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