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Five Guys Manager Certification: Questions With Complete Solutions
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Five Guys Manager Certification: Questions With Complete Solutions
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Five Guys Manager Certification: Questions WithComplete Solutions
Where did Five Guys first open up? Right Ans - Arlington, Virginia
What year did five guys first open? (its on the black hat) Right Ans - 1986
From the years 1986-2001? Right Ans - Five Guys opens five locations
around the DC metro area, perfects their business, and starts to build a cult-
like following.
What happened in the year 2002? Right Ans - Five Guys decides DC metro-
area residents shouldn't be the only ones to experience their burgers and start
to franchise in Virginia and Maryland.
What happened in the year 2003? Right Ans - Five Guys sells out of
franchise territory within 18 months and starts to open the rest of the country
for franchise rights.
2003 - Present Right Ans - Five Guys continues to expand.
How many different ways can someone order a hamburger. Right Ans -
There are over 250,000 possible ways to order a burger at Five Guys.
What type of beef do we use? Right Ans - We use only 100% all-American
fresh ground beef, with the exception of Canada and the UK where the meat is
local
Are there freezers at Five guys? Is anything ever frozen? Right Ans - There
are no freezers at Five Guys, just coolers. Nothing is ever frozen.
What oil do we use for the fries? Right Ans - Peanut Oil
Where do we get our potatoes from? Right Ans - Only above the 42th
parallel.
Does our menu contain trans fat? Right Ans - Nope
,What are the five guys first names? Right Ans - The Five Guys are Jim, Matt,
Chad, Ben and Tyler.
Customer perception of Five Guys starts where? Right Ans - Customer
perception of Five Guys starts in the parking lot. The parking lot and curb in
front of Five Guys should be clean with no debris, trash, cigarette butts, etc
True or false, grease stains are allowed as long as they are out side of the
doors. Right Ans - False. There should never be a grease stain in front of the
doors.
During inclement weather what should be done? Right Ans - During
inclement weather you should place wet floor signs and mats at all entrances.
How should our doors look? Right Ans - Doors should be clean and smudge
free.
How many neon open signs should be at ever five guys? Right Ans - 2
What types of signage should be at every door? Right Ans - There should be
signage with the hours of operation, the store's phone number, and on-line
ordering visible outside the restaurant.
At what volume should music be at? Right Ans - Music should be set at an
appropriate level. It should be easy to hear the person next to you, but not the
tables across the room.
How should the lighting be at five guys? Right Ans - Lighting should be
bright and inviting. There should never be a burned-out light bulb in Five
Guys.
At what level should trash cans be changed? Right Ans - Trash cans should
never be more than half full.
How should trash cans be emptied? Right Ans - They should be wheeled to
the back to be changed. Trash cans should never be changed in front of the
customer.
,How should potatoes be stacked? How tall should they be stacked? Right
Ans - Potatoes should be stacked "Lincoln log" style. They can be stacked 5
high against a wall or window and 4 high when free-standing.
How high can peanut oil be stacked? Right Ans - Boxes of peanut oil should
never be stacked more than 2 high.
What is to be done with empty dunnage racks? (the metal racks that the
potatoes go on) Right Ans - No empty dunnage racks should be in the
dining area. Empty dunnage racks should be taken to an out of the way area in
the back.
What is done with peanut boxes? Right Ans - There should be 2 open and
available boxes of peanuts. They should always be at least ¾ full and should
have a 5 oz. metal scoop.
How much of the potato boats are to be in each box? Right Ans - ¼ sleeve
of peanut boats available.
How should the comment board be kept? Right Ans - The comment board
should be in an easily accessible location and should be stocked with unlined
comment cards and crayons.
Where should the laminated toppings card be? Right Ans - There should be
a laminated toppings card available at each register. This should be available
to the customers.
How should the tip jar be kept? Right Ans - A tip jar labeled TIPS with a
black sharpie should be available next to the registers.
How much money should be in the tip jar in the morning and why? Right
Ans - The tip jar should be spiked with 5 one dollar bills to encourage tipping.
What is the temperature range that cold food must be kept at? Right Ans -
Cold foods must be stored between 33° to 41°F / 0.6° to 5°C.
What is the temperature range that hot food must be kept at? Right Ans -
Hot foods must be stored above 140°F / 60°C.
, Cold foods must return to the temperature safety zone within ___ hours.
Right Ans - 2
All shelving must be ____ how many inches above the ground? Right Ans - 6
inches
When should one change their gloves? Right Ans - Always change gloves
after leaving the kitchen or if gloves become dirty. Change gloves when you
switch positions especially from POS to another position. Always change
gloves after placing meat on the grill.
What are the forms of contamination in a restaurant? Right Ans -
Biological, physical, and chemical.
Define biological contamination. Right Ans - When hazardous
microorganisms called "pathogens" are passed on to food.
Define physical contamination. Right Ans - When hazardous foreign or
naturally occurring objects are introduced to food.
Define chemical contamination. Right Ans - When cleaning/sanitizing
agents contaminate food due to improper use or storage.
The six pathogens that require exclusion of a food handler from work are?
Right Ans - Shigellosis, Salmonella, Salmonella (non-Typhoidal), E. Coli,
Hepatitis A, and Norovirus.
True or false Managers will be asked to list all six pathogens during a Steritech
audit. Right Ans - true
True or false, Employees exhibiting symptoms of a foodborne illness should
not be excluded from the restaurant. Right Ans - false
What height must every food product be stored above? Right Ans - greater
than or equal to 6 inches
What are the uses of the white buckets. Right Ans - White buckets are only
used to store potatoes, salt, and sugar.
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