100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
WGU C215 Final Exam Questions and Answers $16.99   Add to cart

Exam (elaborations)

WGU C215 Final Exam Questions and Answers

 9 views  0 purchase
  • Course
  • WGU C215
  • Institution
  • WGU C215

WGU C215 Final Exam Questions and Answers

Preview 2 out of 15  pages

  • October 27, 2024
  • 15
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • WGU C215
  • WGU C215
avatar-seller
Rosetopgrader
WGU C215 Final Exam




Total Quality Management (TQM) - Answer-depends on the pov of the people defining it



Conformance to specifications - TQM - Answer-How well a product or service meets the targets and
tolerances determined by its designers.



Fitness for use - TQM - Answer-focuses on how well the product performs its intended function or use



Value for price paid - TQM - Answer-a definition of quality that consumers often use for product or
service usefulness



Support Services- TQM - Answer-often how the quality of a product id judged



Psychological criteria- TQM - Answer-focuses on judgement evaluation of what constitutes product or
service quality



Prevention Costs - Answer-costs associated with preventing defects before they happen



appraisal costs - Answer-cost incurred in the process of uncovering defects

, Internal failure costs - Answer-costs associated with discovering poor product quality before the
product reaches consumers



external failure costs - Answer-costs associated with quality problems that occur at the consumer site



Manufacturing Quality - Answer-focuses on tangible product features: conformance, performance,
reliability, features, durability, serviceability



service quality - Answer-products intangible products that must be experienced (cannot be touched):
consistency, responsiveness, courtesy, promptness, atmosphere



Walter Shewhart - Answer-Contributed to understanding of process variability. Developed concept of
statistical control charts.



W. Edwards Deming - Answer-14 steps to quality management

plan, do, check, act cycle

improving production during WWII

teaching senior managers in Japan about quality



Joseph Juran - Answer-Fitness for use / developed cost of quality



Armand Feigenbaum - Answer-Introduced concept of total quality control



Philip B. Crosby - Answer-Coined phrase "quality is free" and introduced concept of zero defects



Kaoru Ishikawa - Answer-Developed cause-and-effect diagrams. Identified concept of "internal
customer".

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Rosetopgrader. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $16.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

67096 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$16.99
  • (0)
  Add to cart