Exam (elaborations)
WGU C215 Operations Management Exam Questions and Correct Answers
- Course
- Institution
WGU C215 Operations Management Exam Questions and Correct Answers
[Show more]
Seller
Follow
Content preview
WGU C215 Operations ManagementMethods analysis - Answer-Process concerned with the detailed process for doing a particular job
Conformation to specifications - Answer-Measures how well the product of service meets the targets
and tolerances determined by its designers
Fitness for use - Answer-Focuses on how well the product performs its intended function or use
Value for price paid - Answer-Quality that consumers often use for product or service useful; Only
definition that combines economics with consumer criteria
Support services - Answer-Quality does not apply only apply to the product or service itself, it also
applies to the people, processes and organization environment associated with it.
Psychological criteria - Answer-A subjective definition that focuses on the judgmental evaluation of
what constitutes product or service quality
Walter Shewhart - Answer-Contributed to understanding of process variability and developed concept
of statistical control charts.
,Edwards Deming - Answer-Stressed management's responsibility for quality and developed "14 Points"
to guide companies in quality improvement
Joseph Juran - Answer-Defined quality as "fitness for use"; Developed concept of cost of quality.
Armand Feigenbaum - Answer-Introduced concept of total quality control
Philip Crosby - Answer-Coined phrase "quality is free" and introduced concept of zero defects
Kaoru Ishikawa - Answer-Developed cause and effect diagrams and concept of "internal customer"
Genichi Taguchi - Answer-Focused on product design quality and developed Tabuchi loss function
Quality trilogy - Answer-Quality Planning
Quality Control
Quality Improvement
Quality planning - Answer-Companies identify customers, product requirements and overriding
business goals.
Quality control - Answer-The regular use of statistical control methods to ensure that quality standards
are met and to identify variations from the standards.
Quality improvement - Answer-Should not be just breakthroughs, but continuous as well
Zero defects - Answer-No amount of defects should be considered acceptable
,Robust design - Answer-A design that results in a product that can perform over a wide range of
conditions
Taguchi loss function - Answer-Costs of quality increase as a quadratic function as conformance values
move away from the target.
Continuous improvement - Answer-A philosophy of never-ending improvement
Customer focus - Answer-Goal is to identify and meet customer needs
Employee empowerment - Answer-Employees are expected to seek out, identify and correct quality
problems
Use of quality tools - Answer-Ongoing employee training in the use of quality tools
Product design - Answer-Products need to be designed to meet customer expectations
Process management - Answer-Quality should be built into the process; sources of quality problems
should be identified and corrected
Managing supplier quality - Answer-Quality concepts must extend to a company's suppliers
Kaizen - Answer-A Japanese term that describes the notion of a company continually striving to be
better through learning and problem solving
Plan-do-study-act (PDSA) cycle - Answer-A diagram that describes the activities that need to be
performed to incorporate continuous improvement into the operation
, Benchmarking - Answer-Studying the business practices of other companies for purposes of comparison
External customers - Answer-Those that purchase the company's goods and services
Internal customers - Answer-Employees of the organization who receive goods or services from others
in the company.
Quality circle - Answer-A team of volunteer production employees and their supervisors who meet
regularly to solve quality problems
Cause and effect diagrams - Answer-A chart that identifies potential causes of particular quality
problems
Flowchart - Answer-A schematic of the sequence of steps involved in an operation or process.
Checklist - Answer-A list of common defects and the number of observed occurrences of these defects
Control charts - Answer-Charts used to evaluate whether a process is operating within set expectations
Scatter diagrams - Answer-Graphs that show how two variables are related to each other
Pareto Analysis - Answer-A technique used to identify quality problems based on their degree of
importance
Histograms - Answer-A chart that shows the frequency distribution of observed values of a variable
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Rosetopgrader. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $16.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
84146 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now