Organizational Conflict correct answers The discord that arises when goals, interests, values, perceptions, or styles of different individuals or groups are incompatible and those people block or thwart each other's efforts to achieve their objectives.
Interpersonal Conflict correct answers Conf...
BADM 310 Exam 2 || very Flawless.
Organizational Conflict correct answers The discord that arises when goals, interests, values,
perceptions, or styles of different individuals or groups are incompatible and those people block
or thwart each other's efforts to achieve their objectives.
Interpersonal Conflict correct answers Conflict between individuals due to differences in their
goals or values.
Intragroup Conflict correct answers Conflict within a group, team or department
Intergroup Conflict correct answers Conflict between two or more teams, groups or departments.
Managers play a key role in resolution of this conflict
Interorganizational Conflict correct answers Conflict that arises across organizations.
Relationship Conflict correct answers About WHO (people). Conflict that gets "personal."
Usually dysfunctional, because it is based on personal styles, tends to become about winning
rather than functionally resolving conflict.
Task Conflict correct answers About WHAT the group will decide & do - what to conclude,
what criteria to use for decisions, etc. Up to moderate levels can be functional, for reasons
discussed earlier.
Process Conflict correct answers About HOW the group itself works. Occasional process conflict
is functional, because it can help the group improve its own way of getting work done.
Different Goals and Time Horizons correct answers Source of Organizational Conflict: Different
groups have differing goals and focus
Different Evaluation or Reward Systems correct answers Source of Organizational Conflict: A
group is rewarded for achieving a goal, but another interdependent group is rewarded for
achieving a goal that conflicts with the first group.
Overlapping Authority correct answers Source of Organizational Conflict: Two or more
managers claim authority for the same activities which leads to conflict between the managers
and workers.
Scarce Resources correct answers Source of Organizational Conflict: Managers conflict over the
allocation of scare resources.
Task Interdependencies correct answers Source of Organizational Conflict: One member of a
group or a group fails to finish a task that another member or group depends on, causing the
waiting worker or group to fall behind.
, Status Inconsistencies correct answers Source of Organizational Conflict: Some individuals and
groups have a higher organizational status than others, leading to conflict with lower status
groups.
Differences in perceptions correct answers Source of Organizational Conflict: Even when people
are aligned in terms of goals, interests and values, the complexity and ambiguity of
organizational life means that they often disagree about how to interpret problems and what
actions to take.
Compromise, Collaboration correct answers The recommended approaches to conflict resolution
are ____________ & ______________
Compromise correct answers Each party is concerned about not only their goal accomplishment
but also the other party's goal accomplishment and is willing to engage in a give-and-take
exchange to reach a reasonable solution.
Collaboration correct answers Both parties try to satisfy their goals by coming up with an
approach that leaves them both better off and does not require concessions on issues that are
important to either party.
Competition correct answers Each party tries to maximize its own gain and has little interest in
understanding the other party's position and arriving at a solution that will allow both parties to
achieve their goals (often ineffective) .
Forcing correct answers Require that other parties follow your wishes without significant
consideration of their needs or concerns, often through use of formal authority.
Accommodation correct answers One party, typically with weaker power, gives in to the
demands of the other, typically more powerful, party (often ineffective) .
Avoidance correct answers The parties try to ignore the problem and do nothing to resolve their
differences (often ineffective)
Individuals correct answers Increasing awareness of the sources of conflict, increasing diversity
and diversity awareness and skills, job rotations or temporary assignments, permanent transfers
or dismissals if necessary are all strategies of conflict management that focus on ___________.
Whole Organization correct answers Changing an organization's structure or culture and altering
the source of conflict are both strategies of conflict management that focus on the ___________
___________.
Negotiation correct answers Conflict resolution method in which the parties consider alternative
ways to allocate resources and come up with a solution acceptable to all of them.
Distributive negotiation correct answers Parties perceive that they have a "fixed pie" of resources
that they need to divide. One's gain is another's loss.
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