GEB3213 EXAM QUESTIONS AND ANSWERS ALL CORRECT
Which type of persuasive message would you use to convince a seller that its return policy should NOT apply in your situation? - Answer- A customer claim
Which type of evidence should you avoid using in an argument that supports your persuasive mes...
Which type of persuasive message would you use to convince a seller that its return
policy should NOT apply in your situation? - Answer- A customer claim
Which type of evidence should you avoid using in an argument that supports your
persuasive message? - Answer- Engineered statistics
What should you NOT do in the close of a bad-news message? - Answer- Explain the
bad news
In which situation would you use the direct approach to organize a bad news message?
- Answer- When the audience is unlikely to be angered by the news
Which type of buffer does the following sentence use?
"Throughout 2014, organic produce availability in our area has declined, and our
production has slowed considerably." - Answer- Background Information (pg.193)
How do you diplomatically reject a team member's idea while maintaining goodwill and
ensuring that the person will continue to contribute in future projects? - Answer- Provide
a convincing explanation
p 197
Which communication medium would you use to send bad news to employees in your
company's South American and European branches simultaneously? - Answer- Email
pg.187
Where do you place the bad news in a letter using the indirect approach? - Answer- In
the body paragraph, after the reasons (explanations) pg. 189
Which is NOT a reason to be sensitive to a vendor when communicating bad news
about performance problems? - Answer- Because you want them to lower their service
fees p. 200
Which type of buffer does the following sentence use?
"I am pleased to inform you that part of your order will arrive earlier than promised." -
Answer- Good News pg. 193
, Where do you place the bad news when using the direct approach? - Answer- In the
opening, as the main idea (after the optional buffer) pg 189
Which communication medium would you use to tell an employee that she got a lower
bonus than projected? - Answer- face to face p 187
In which country is it typical for businesspeople to begin proposing and negotiating an
agreement with conversations where both parties can learn more about what the other
values and needs? - Answer- China
Which of the formats below is most appropriate for an external proposal? - Answer-
presentation
Which country considers gains in status and power to be more important than gains in
profit? - Answer- Brazil
What format does a typical grant proposal take? - Answer- formal report
Which of the following would NOT establish your proposal's credibility? - Answer-
Providing a detailed timeline
What form does an internal proposal usually take? - Answer- Memo
Which of the following is NOT a topic your audience expects to be covered in a
proposal's cover letter? - Answer- Why you chose the medium you did
A non-competitive, solicited sales proposal that contains contractual information but no
persuasive sales content is called a _____. - Answer- statement of work
Which country believes that contracts are always open for negotiating and merely
indicate an interest in doing business instead of a firm commitment? - Answer- China
Which is an example of a credible detail that supports your point in a persuasive
proposal? - Answer- Established by the shipment received yesterday, the unit cost will
be $1.50.
(Don't agree but whatever).....
What type of report is intended to educate its audience on a topic central to the
company's business? - Answer- A white paper
Which is NOT a feature of a report deck? - Answer- Heavy visuals with minimal text
Which of the following is an example of an analytical report? - Answer- Feasibility report
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