BUS 4406 Quality Management Exam
Questions And Answers 100% Pass
Definitions of quality include all of the following EXCEPT:
Select one:
a. A degree of excellence
b. Conformance to requirements
c. The best product money can buy
d. Fitness for purpose - answer✔c. The best product money can buy
True or False: Motivated workers are seen as much more effective in delivering good quality and
customer satisfaction.
Select one:
True
False - answer✔True
The general perception of quality often confuses it with:
Select one:
a. high cost
b. high specifications
c. high inspection
d. high safety standards - answer✔b. high specifications
True or False: The only department that can contribute to the quality of a product is
manufacturing.
False - answer✔False
A central principle of quality management is:
Select one:
a. customer focus
b. process focus
c. leadership focus
d. all of the above - answer✔d. all of the above
The "Fifth Discipline" is:
Select one:
a. continual improvement
b. innovation and learning
c. systems thinking
d. quality management - answer✔c. systems thinking
The introduction of quality inspection had the consequence that:
Select one:
a. workers became more unskilled
b. workers took less responsibility in the quality of their work
c. conformity standards increased
d. conformity standards decreased - answer✔b. workers took less responsibility in the quality of
their work
The principal focus of the quality control era was to:
Select one:
a. replace inspection with more informative process control systems
b. reduce variation in outputs
d. all of the above - answer✔d. all of the above
Quality management is made up of many elements that:
Select one:
a. need to be integrated into a holistic approach
b. need to be address sequentially
c. are all mutually exclusive
d. none of the above - answer✔a. need to be integrated into a holistic approach
________________ is a typical problem with companies that do not implement quality
management.
Select one:
a. Lack of leadership
b. Short term focus
c. Lack of customer focus
d. All of the above - answer✔d. All of the above
True or False: Better quality costs more money.
Select one:
True
False - answer✔False
In a successful manufacturing organization, all elements, including line and support functions,
are:
Select one:
a. sequential
b. interdependent
c. independent
d. scientifically managed - answer✔b. interdependent
Market research is an example of:
Select one:
a. prevention costs
b. appraisal costs
c. internal failure costs
d. external failure costs - answer✔a. prevention costs
Labor cost associated with idle time is a cost potentially associated with:
Select one:
a. waiting waste
b. motion waste
c. processing waste
d. overproduction waste - answer✔a. waiting waste
Leaders in TQM implementation show evidence of:
Select one:
a. higher profitability
b. higher costs
c. higher management turnover
d. higher salaries - answer✔a. higher profitability
The approach where it is considered that the marketing department knows more about what
customers want than the customers themselves is known as:
Select one:
a. the "Product Out" concept
b. the "Market In" approach
c. the "Requirement Focus" approach
d. the "Procedure Control" concept - answer✔a. the "Product Out" concept
The problem with a "Product Out" focus is that:
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