What are delta's expectations? - ANSWER: 1. Practice safety conscious behaviors in
all operational processes and procedures
2. Safely operate Ground Support Equipment (GSE)
3. Properly follow cargo loading, unloading, and handling procedures
4. Report to your work area on time with the proper Personal Protective Equipment
(PPE)
5. Follow arrival and departure policies and procedures
6. Display a professional attitude and appearance all day, every day
What is in the Ground Operations Manual? - ANSWER: The Manual that governs
Ramp policies and procedures is known as the Ground Operations Manual or GOM.
You will see reference to the GOM throughout this guide. Always refer to the GOM
when you have questions about Ramp policy
What are Delta Hub Cities? - ANSWER: Atlanta ATL
Seattle SEA
Detroit DTW
Los Angeles LAX
Minneapolis MSP
New York JFK
New York LGA
Salt Lake City SLC
Tokyo NRT
Define this flight classification- Originator - ANSWER: Flights that have a flight
number that begins in your station
Define this flight classification- Terminator - ANSWER: Flights that have a flight
numbers that end in your station
Define this classification- Thru Flight - ANSWER: Flights that arrive in your station and
continue on to another station that have the same flight number
What does it mean when I say display professional image? - ANSWER: Working on
the ram is like being on display in a "fish bowl." Customers are watching how we
operate the ramp at all times
, What are some customer expectations for the ramp? - ANSWER: 1. Provide a safe
airport and flight experience
2. Protect and transport their baggage or cargo to the correct destination
3. Provide on-time arrivals and departures
What are the anti-collision lights? - ANSWER: Use caution any time you see the red
beacon lights flashing on the center, top, and bottom of the fuselage and KEEP AWAY
FROM OPERATING JET ENGINES
What 2 factors play into jet engine blast? - ANSWER: Temperature & Velocity
Name some safe lifting techniques - ANSWER: 1. Before you lift, Check the weight. Is
the path clear? Can you lift this alone? If it is too heavy, get help.
2. Maintain balance and stability by bending your knees and slightly spreading your
feet. Use the strong muscles of your legs to lift; keep your back straight and stomach
tight muscles tight.
3. Keep a slight curve in your lower back. As you lift, keep your back upright.
4. Keep your stomach muscles tight as you lift and let your leg muscles do the work.
5. Stand close to the load and secure your hands safely under the object.
6. Don't twist or turn while lifting or lowering materials - turn your whole body
instead and move your feet first
What is Personal Protective Equipment? - ANSWER: PPE. Steel-toes shoes, hearing
protection, and safety vest (highly visible) are required Personal Protective
Equipment.
Gloves & Kneepads are optional and recommended
What does Delta use for Ramp Hand signals? - ANSWER: IATA (International Air
Transport Association)
Who is required to use Delta issued, unaltered orange wands during daylight hours
and lighted wands during hours of darkness and/or poor visibility? - ANSWER: Both
the marshalling agent and wing walkers
Define POI - ANSWER: A Pre-Operational Inspection (POI) of each piece of motorized
equipment must be performed prior to the start of each shift
What is an Air Start? - ANSWER: The Air start unit is a portable machine that
provides the air and needed pressure to start an aircraft engine normally supplied by
the APU. The Air start unit is towed into position near the aircraft, and hoses run
from the unit to the aircraft.
Non-Motorized Ground Support Equipment - ANSWER: Any item designed to be
towed must have a parking brake set and towing bar (tongue) Stowe's properly
when parked. Curtains on conveyances should be closed and secured before towing
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