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Business Of IT Applications D336 (ITIL Cert Prep) Questions And Answers Latest Update $15.49   Add to cart

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Business Of IT Applications D336 (ITIL Cert Prep) Questions And Answers Latest Update

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Business Of IT Applications D336 (ITIL Cert Prep) Questions And Answers Latest Update

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  • October 28, 2024
  • 13
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
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Solution 2024/2025
Pepper

Business Of IT Applications D336 (ITIL Cert
Prep) Questions And Answers | Latest Update

First phase of ITIL Strategy ANS✔✔ Service Strategy



Second phase of ITIL Strategy ANS✔✔ Service Design



Third phase of ITIL Strategy ANS✔✔ Service Transition



Fourth phase of ITIL Strategy ANS✔✔ Service operation



Last phase (5th) of ITIL Strategy ANS✔✔ Continual Service Improvement



IT staff and management have just completed the IT infrastructure library
(ITIL) phase in which a plan was developed to address customer concerns.



Which ITIL phase comes next?



Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement ANS✔✔ Service Design?

, Solution 2024/2025
Pepper
Which term is used when an organization verifies all conditions are met for
a new service to be activated?



Service Level Agreements

Acceptance Testing

Improvement Plan

Availability Test ANS✔✔ Acceptance testing?



Which IT infrastructure library (ITIL) function is the point of contact for
reporting incidents and service requests?



Service Operation

Service desk

Service Transition

Service design ANS✔✔ Service Desk



Which role is responsible for negotiating the responsibilities of the provider
and the customer?



Capacity Manager

Compliance Manager

Service level manager

Information security manager ANS✔✔ Service level manager?

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