Business Of IT Applications D336 (ITIL Cert
Prep) Questions And Answers | Latest Update
First phase of ITIL Strategy ANS✔✔ Service Strategy
Second phase of ITIL Strategy ANS✔✔ Service Design
Third phase of ITIL Strategy ANS✔✔ Service Transition
Fourth phase of ITIL Strategy ANS✔✔ Service operation
Last phase (5th) of ITIL Strategy ANS✔✔ Continual Service Improvement
IT staff and management have just completed the IT infrastructure library
(ITIL) phase in which a plan was developed to address customer concerns.
Which ITIL phase comes next?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement ANS✔✔ Service Design?
, Solution 2024/2025
Pepper
Which term is used when an organization verifies all conditions are met for
a new service to be activated?
Service Level Agreements
Acceptance Testing
Improvement Plan
Availability Test ANS✔✔ Acceptance testing?
Which IT infrastructure library (ITIL) function is the point of contact for
reporting incidents and service requests?
Service Operation
Service desk
Service Transition
Service design ANS✔✔ Service Desk
Which role is responsible for negotiating the responsibilities of the provider
and the customer?
Capacity Manager
Compliance Manager
Service level manager
Information security manager ANS✔✔ Service level manager?
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Schoolflix. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.49. You're not tied to anything after your purchase.