Exam (elaborations)
ITIL 4 Foundation D336 WGU Questions And Answers Latest Update
- Course
- WGU D336
- Institution
- Western Governors University
ITIL 4 Foundation D336 WGU Questions And Answers Latest Update
[Show more]
Content preview
Solution 2024/2025Pepper
ITIL 4 Foundation D336 WGU Questions And
Answers | Latest Update
Key Concepts and Definitions
Service Management ANS✔✔ Specialized / organized capabilities to add
value to a customer in the form of a service
Key Concepts and Definitions
Value ANS✔✔ Perceived benefits of something
Key Concepts and Definitions
Customer ANS✔✔ Defines requirements for services
Key Concepts and Definitions
User ANS✔✔ The person who uses the service
Key Concepts and Definitions
Sponsor ANS✔✔ Authorizes the budget for a service
Key Concepts and Definitions
Supplier ANS✔✔ External partner who provides the service
Key Concepts and Definitions
, Solution 2024/2025
Pepper
Organizations ANS✔✔ A group of people with different functions to achieve
a specific objective
Key Concepts and Definitions
Service ANS✔✔ Enabling of value creation without the customer having to
manage cost and risk.
Pest control sells a service to me and I don't care about their product, cost
or labor issues.
Key Concepts and Definitions
Product ANS✔✔ Configuration of resources (created by a organization) that
has the potential to be valuable to the customers
Key Concepts and Definitions
Service Offering ANS✔✔ A specific mix of services and products sold to a
specific customer (Goods, access to resources or Service Actions)
Key Concepts and Definitions
Outputs ANS✔✔ A tangible or intangible deliverable of an activity
**** Key Concepts and Definitions ****
Outcome ANS✔✔ A result for the stakeholder enabled by one or more
outputs
**** Output vs Outcome **** ANS✔✔ Output can be software improvements
that have the outcome of higher productivity
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Schoolflix. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $14.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
64438 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now