Exam (elaborations)
WGU D336 Questions And Answers Latest Update
- Course
- WGU D336
- Institution
- Western Governors University
WGU D336 Questions And Answers Latest Update
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Solution 2024/2025Pepper
WGU D336 Questions And Answers | Latest
Update
Product
configuration of resources created by the organization, that will be
potentially valuable to their customers
Organization
is a person or group of people that has its own
- functions with responsibilities
- authorities
- relationships to achieve its objectives
Customer
defines requirements for a service and takes responsibility for the outcomes
of the service consumption
user
The role that uses services.
sponsor
role that
- authorizes the budget for service consumption
- an org or individual that provides financial support for an initiative
service
a means of enabling value co creation by facilitating outcomes that
customers want to achieve without the customer having to manage specific
costs and risks
Value
the perceived benefits, usefulness and importance of something
, Solution 2024/2025
Pepper
output
tangible of intangible deliverable of an activity
outcome
A result for a stakeholder enabled by one or more outputs. what you do with
the output
cost
amount of money spent on a specific activity or resource
risk
possible event that could cause harm or loss, or make it more difficult to
achieve objectives
Utility
The functionality offered by a product or service to meet a particular need.
- is it fit for a purpose?
- What does it do?
warranty
the assurance that a product or service will meet agreed requirements.
- is it fit for use?
- are the requirements met?
Service Value System contains:
- guiding principles
- governance
- service value chain
- practices
- continual improvement
the input is demand; output is value
What is the Service Value System
a model representing how all the components and activities of an
organization work together to facilitate value creation
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