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MOPAR EXAM 24 - Customizing Essentials Questions and Answers 100% Correct
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MOPAR EXAM 24 - Customizing Essentials Questions and Answers 100% Correct
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MOPAR EXAM 24 - Customizing EssentialsQuestions and Answers 100% Correct
What accessory is typically associated with the comfort and convenience
customer lifestyle? - ANSWER Cargo bins
What can you do to better understand a customer's lifestyle and recommend
products that fit his or her needs? - ANSWER Ask the right questions.
You've successfully added Mopar rock rails and all-weather floor mats to Steve's
new Wrangler purchase. Which best practice should you follow next? -
ANSWER Contact Steve the day after delivery and a few weeks later to see if
he has questions.
When a customer says they are not interested in accessorizing their vehicle,
which can sometimes be the best response? - ANSWER Fall silent and wait for
the customer to explain his or her rationale.
You can evaluate a customer's __________ to determine whether to try
overcoming their objection to buying an accessory. - ANSWER body language
What is the best way to initiate an accessories sale to a Gladiator customer? -
ANSWER Ask the customer questions to understand their interests, wants and
needs.
Which can you use to show the off-road personalization options that could
benefit a Jeep 4xe buyer? - ANSWER 4xe Dream Card
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