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BADM 7120 Module 1 UPDATED ACTUAL Questions and CORRECT Answers
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BADM 7120 Module 1 UPDATED ACTUAL Questions and CORRECT Answers What is operations management? - CORRECT ANSWER- The decision-making process that oversees the internal operations of a firm to produce its goods or services. What is supply chain management (SCM)? - CORRECT ANSWER- Deals with ...

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  • October 28, 2024
  • 18
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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BADM 7120 Module 1 UPDATED
ACTUAL Questions and CORRECT
Answers
What is operations management? - CORRECT ANSWER- ✔✔The decision-making process
that oversees the internal operations of a firm to produce its goods or services.


What is supply chain management (SCM)? - CORRECT ANSWER- ✔✔Deals with
managing the flow of materials, information, and money across multiple organizations from
the suppliers to the ultimate customer.


(REVISIT) Why are supply chains critical in supporting operations within a firm? -
CORRECT ANSWER- ✔✔Supply chains consist of a network of organizations that supply
the materials and services to the firm and distribute the product or service to the ultimate
customer. Managing the supply chain is essential in addition to managing internal operations
of the firm.


How does the book define the role of operations and supply chain managers? - CORRECT
ANSWER- ✔✔They are responsible for managing transformational processes efficiently and
effectively, whether in manufacturing or service operations.


What are the five main decision areas in operations and supply chain management? -
CORRECT ANSWER- ✔✔- Process
- Quality
- Capacity
- Inventory
- Supply chain


What is productivity, and why is it important? - CORRECT ANSWER- ✔✔It is the amount
of output from a given amount of inputs. It is crucial because it leads to economic growth and
profitability of the firm.


What are some key trends in operations and supply chain management? - CORRECT
ANSWER- ✔✔- Sustainability: Environmental and social responsibility in operations.

,- Services: Increasing application of operations concepts in service industries.
- Digital Technologies: Use of AI, blockchain, 3D printing, and data analytics.
- Globalization: Managing operations and supply chains in a global context.
- Integration: Cross-functional and inter-organizational integration for efficiency.


What does sustainability in operations and supply chain management involve? - CORRECT
ANSWER- ✔✔Minimizing the negative impact on the global ecosystem and ensuring the
ability to meet the needs of future generations.


How do digital technologies impact operations and supply chain management? - CORRECT
ANSWER- ✔✔Artificial intelligence, blockchain, 3D printing, data analytics, among others,
are being used to improve manufacturing and service operations.


What is the triple bottom line in sustainability? - CORRECT ANSWER- ✔✔Social,
environmental, and financial impacts, often summarized as People, Planet, and Profit.


Define 'internal environment' in the context of operations. - CORRECT ANSWER-
✔✔Includes all elements within the organization's boundaries, such as employees,
management, and internal processes.


Define 'external environment' in the context of operations. - CORRECT ANSWER-
✔✔Consists of all elements outside the organization that can affect its performance,
including economic, social, and political factors.


What are the typical inputs in a transformation process? - CORRECT ANSWER- ✔✔-
Energy
- Materials
- Labor
- Capital
- Information


What is meant by 'operations as a process'? - CORRECT ANSWER- ✔✔It refers to viewing
operations as a transformation system that converts inputs into outputs that meet customer
needs.

, What is the role of analytics in operations and supply chain management? - CORRECT
ANSWER- ✔✔Uses descriptive, predictive or prescriptive data to help with forecasting,
capacity planning and quality control.


What is the difference between the terms "production management" and "operations
management"? - CORRECT ANSWER- ✔✔Operations management is a broader, more
recent term, encompassing service organizations as well as manufacturing.


What is the proper role of the operations function in product design? - CORRECT ANSWER-
✔✔Operations should be involved in all stages of product design:
- Concept development
- Product design
- Pilot production/testing phases


Classify the degree of customer contact and the level of uncertainty for check-clearing in a
bank. - CORRECT ANSWER- ✔✔Customer Contact: Low, Uncertainty: Low.


Classify the degree of customer contact and the level of uncertainty for a bank teller. -
CORRECT ANSWER- ✔✔Customer Contact: High, Uncertainty: Medium.


Classify the degree of customer contact and the level of uncertainty for a bank loan officer. -
CORRECT ANSWER- ✔✔Customer Contact: Medium, Uncertainty: High.


Locate the following service on the service delivery system matrix: Vending machine
business. - CORRECT ANSWER- ✔✔Provider-routed.


Locate the following service on the service delivery system matrix: Housecleaning service. -
CORRECT ANSWER- ✔✔Customer-routed.


Locate the following service on the service delivery system matrix: Appliance repair. -
CORRECT ANSWER- ✔✔Co-routed.

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