HRM2604 Assignment 5 Semester 2 2024 | Due 29 October 2024
22 views 0 purchase
Course
Performance Management Practices (HRM2604)
Institution
University Of South Africa (Unisa)
Book
Performance Management
HRM2604 Assignment 5 Semester 2 2024 | Due 29 October 2024. All questions answered. PERFORMANCE THAT SELLS
Oliver King works at a large real estate agency called Red Arrow. The agency has been in business for
many years and is well established. Oliver has only recently started working at Red Arro...
HRM3701 Semester 2 – Assignment 02 2024 @CLICKMODE Based on the complaints that Piet has heard from Dakalo, what are the motivators necessary to retain these employees? Give reasons for your answ...
HRM3706 ASSIGNMENT 5 SEMESTER 2 2024 PERFORMANCE MANAGEMENT AT ZONK’IZIZWE TRADING STORE Provide advice on how best to align the strategic objectives/goals of Zonk’izizwe Trading Store with the ...
HRM3706 ASSIGNMENT 3 SEMESTER 2 2024 Which of the following statements regarding accountabilities and performance standards are correct? a) Performance standards guide managers to set clearer...
All for this textbook (18)
Written for
University of South Africa (Unisa)
Performance Management Practices (HRM2604)
All documents for this subject (17)
Seller
Follow
Aimark94
Reviews received
Content preview
, PLEASE USE THIS DOCUMENT AS A GUIDE TO ANSWER YOUR ASSIGNMENT
Please note that the author of this document will not responsibility for any plagiarizing you
commit.
PERFORMANCE THAT SELLS
Oliver King works at a large real estate agency called Red Arrow. The agency has been in business for
many years and is well established. Oliver has only recently started working at Red Arrow. Although
he has obtained the certificate to practise as an estate agent, he does not have any valid experience in
the field and is nervous that he may not know how to make a sale. He admits that he still has a lot to
learn and is eager to work his way up. The policy at the agency is that agents earn 20% commission on
every property they sell. Each agent goes out on his or her own when meeting clients. The best
salesperson is determined by calculating the highest number of properties sold each year. When Oliver
began working at the agency, he sat down with his supervisor, Felicity who informed him of his duties
and guided him on how to go about achieving his goals. They also drew up Oliver’s developmental
plan together.
Felicity is a very easy-going person, and this is transferred to her working style. She wants the best for
everyone and when training Oliver, she advises him to always trust his instincts and do what he
considers best. Felicity believes that every client comes with their own unique circumstances and that
an agent has to adapt their behaviour to suit the client’s needs. At the outset, it was also decided, in
consistency with the organisational policy that Oliver’s performance appraisal would include a
detailed log compiled by Felicity regarding important instances of good and poor performance
displayed by Oliver. The fact that his supervisor took the time to plan his performance really
impressed Oliver and he felt motivated and ready to begin working.
1. Which of the three main approaches to measuring performance would be most suitable to
Oliver’s job? Provide a reason for your answer with reference to the scenario.
The behavior approach is the most suitable for measuring Oliver's performance at Red Arrow. This
approach aligns with the agency's emphasis on adaptability and client-centered service. While Red
Arrow measures success by sales results, Oliver’s supervisor, Felicity, highlights the importance of
behavior in achieving these results. She believes that each client has unique needs, requiring agents
to adapt their behavior to meet these needs effectively.
Since Oliver is new and still developing his skills, focusing on his behaviors—such as
communication, adaptability, and problem-solving—would provide meaningful insights into his
strengths and areas for improvement. This would allow Felicity to offer targeted coaching, helping
Oliver grow and succeed in his role. Additionally, the performance log Felicity maintains would
capture key instances of his good and poor performance, providing specific behavioral examples that
contribute to his overall development and success in sales.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Aimark94. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $2.85. You're not tied to anything after your purchase.
