A restaurant uses an online system to engage customers. After each transaction, customers receive a text asking them to rate their experience with either a smiley, neutral, or sad face emoji. This practice is an example of _______ control. - CORRECT ANSWERS-feedback
Organizational performance ca...
,A restaurant uses an online system to engage customers. After each transaction,
customers receive a text asking them to rate their experience with either a smiley,
neutral, or sad face emoji. This practice is an example of _______ control. - CORRECT
ANSWERS-feedback
Organizational performance can be hindered when managers - CORRECT ANSWERS-
focus on only one performance standard instead of many different standards.
Which of these performance standards would managers find the most difficult to
measure? - CORRECT ANSWERS-the creativity of a research engineer
Why is return on investment (ROI) the most commonly used financial performance
measure? - CORRECT ANSWERS-It allows managers of one organization to compare
performance with that of other organizations in its industry.
To measure how well the managers of an equipment rental service are converting the
company's assets into value, _______ ratios would be used. - CORRECT ANSWERS-
activity
What is an operating budget? - CORRECT ANSWERS-a blueprint that states how
managers intend to use organizational resources to achieve organizational goals
efficiently
Janelle is considering using a direct supervision technique to influence her employees'
behavior. What is a potential outcome of this choice? - CORRECT ANSWERS-Janelle's
employees may feel scrutinized and become less motivated to work.
_______ is a behavior control technique that provides a framework to monitor progress
toward the achievement of goals. - CORRECT ANSWERS-Management by objectives
,When faced with problems, _______ can help regulate employee behavior. -
CORRECT ANSWERS-rules and SOPs
A state of inertia occurs when - CORRECT ANSWERS-the forces for change and the
resistance to change are evenly balanced.
When arriving at work Monday, Melissa learns that her entire organization is now
reporting to a newly formed business unit focused on breaking into international
markets. Her company is going through a(n) _______ change. - CORRECT
ANSWERS-revolutionary
A restaurant manager routinely measures the number of customer complaints and how
often customers leave negative reviews on its social media page. These controls help
the restaurant improve its - CORRECT ANSWERS-quality.
An executive report lists divisional goals with related operating budget status and
measures of financial performance. This report demonstrates - CORRECT ANSWERS-
output control.
In the beginning of the meeting, Kathleen tells Janeen that she is concerned about her
tardiness and poor work performance. Kathleen is working on which part of human
resource management? - CORRECT ANSWERS-performance appraisal and feedback
When Kathleen shows care about Janeen's personal life and wants Janeen to treat her
like a friend, Kathleen is most likely working on which part of human resource
management? - CORRECT ANSWERS-labor relations
It is often difficult for managers to talk about negative performance with employees, like
when Kathleen talks with Janeen. What is not a good strategy for such conversations? -
CORRECT ANSWERS-Express concerns in a subordinate's ability to improve
, Janeen thinks the organization is discriminating against her because of her personal life
issues. If discrimination does exist, what principle/law is the company violating? -
CORRECT ANSWERS-Equal Employment Opportunity
Creating a local presence while leveraging talented workers in another region of the
world is one motivation for selecting an offshoring strategy to meet human resource
needs. - CORRECT ANSWERS-TRUE
Instead of hiring an accountant, a small business decides to contract with a local
accounting firm for their accounting needs. This is an example of outsourcing. -
CORRECT ANSWERS-TRUE
Instead of hiring an accountant, a small business decides to contract with a local
accounting firm for their accounting needs. This is an example of outsourcing. -
CORRECT ANSWERS-FALSE
Everyone applying for a job at Prescott Ltd. undergoes a background check and
participates in a series of interviews. These activities are part of the development
process within the company's HRM system. - CORRECT ANSWERS-FALSE
In simulations, learning occurs in the work setting as employees perform their job tasks.
- CORRECT ANSWERS-FALSE
Trait appraisals have the advantage over behavioral appraisals in giving employees
clear information about what they are doing right and wrong and how they can improve
their performance. - CORRECT ANSWERS-FALSE
Marshalls, Inc. is committed to attracting a diverse workforce and finds that a mentoring
program is a stumbling block to attracting diverse employees. - CORRECT ANSWERS-
FALSE
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