100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
Genesys Cloud Reporting & Analytics Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!! $16.34
Add to cart
Quickly navigate to
Preview
  2.  
  3. Genesys Cloud
  4.  
  5. Genesys Cloud

Exam (elaborations)

Genesys Cloud Reporting & Analytics Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!!

 0 purchase
  • Course
  • Genesys Cloud
  • Institution
  • Genesys Cloud

Genesys Cloud Reporting & Analytics Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!! 1. What is DNIS? - ANSWER The number dialed for the call. 2. What is system disposition? - ANSWER The first attempt result automatically set by outbound dialin...

[Show more]

Preview 4 out of 49  pages

Document information

  • October 29, 2024
  • 49
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

Written for

  • Genesys Cloud
  • Genesys Cloud

Seller

avatar-seller
EWLindy

Reviews received

Content preview

Genesys Cloud Reporting & Analytics
Tested Exam Questions Reviewed And
Revised With Correct Answers
Already Passed!!

1. What is DNIS? - ANSWER The number dialed for the call.


2. What is system disposition? - ANSWER The first attempt result
automatically set by outbound dialing due to call analysis and events during the
call.


3. What does it mean if the Interactions have no data in the Duration, DNIS, or
System Disposition columns? - ANSWER An agent previews but skips the
contact.


4. What report displays details about interactions for one or more agents during
a specific date and time range? - ANSWER Interaction Details Report


5. What information is included in the Interaction Details Report? - ANSWER -
Any interaction associated with the agent, even if the agent did not interact
- The agent who started or answered the interaction
- Date, time, and duration of the interaction
- Direction (for example, inbound or outbound) of the interaction
- Queue and wrap-up code for the interaction
- Amount of time in seconds that the interaction remained in a queue

,6. Does the Interaction Details Report include interactions that are currently being
handled by an agent? - ANSWER No, only interactions that have ended.


7. What report displays detailed user status statistics with a time notation for
each status change that the user makes? It includes the On Queue status and all
off queue statuses, such as Meal and Away. - ANSWER User Status Detail
Report


8. What information is included in the User Status Detail Report? - ANSWER -
When a user's status started
- When the status ended
- How long the status lasted
- What the statuses were during the time period


9. Does the User Status Detail Report include specifics about queue activity such
as interacting, idle, and not responding? - ANSWER No


10. When configuring a report: - ANSWER you need to set report parameters,
choose the file format, and schedule when the report runs.


11. What are the available report file formats? - ANSWER .pdf, .xls, and .xlsx
files


12. Determine the optimal time to run the report based on: - ANSWER the
size of the report, who is going to use it and when, and what other jobs consume
system resources.

,13. Does Genesys Cloud automatically disables unused reports to reduce
unnecessary load on the system? - ANSWER Yes


14. You can manually run a report after you save the report settings by using:

- ANSWER Run Now on the reports page whenever you need to view the
latest data without waiting for the scheduled report to run.


15. When can you download a report? - ANSWER After a report runs and the
Report Status column says Completed


16. When does Genesys Cloud automatically delete previously run reports? -
ANSWER 90 days after you run them


17. Can you download a report after Genesys Cloud deletes it? - ANSWER No


18. When do you use Report History? - ANSWER To see information about
each time a report has run. The report's history shows the status of a report as
well when the report ran. You can download a report from its history for up to 90
days after it ran.


19. What may lead to report failures? - ANSWER Reports that run frequently,
cover large data sets or when the reports require more system resources than
what is available at the time when the report is scheduled to run.


20. When may reports require more system resources? - ANSWER - The
report parameters are too broad.

, - A report returns an excessive amount of data.
- Too many reports are scheduled to run at the same time.
- You export high volumes of data.


What can you do to troubleshoot report failures? - ANSWER 1. Modify the
report parameters in such a way that the report includes fewer agents, queues,
interactions, or days.
2. Consider adjusting the time of day when your report is scheduled to run and
select non-peak hours when possible.
3. Limit the reports that run hourly. Instead, you may consider running a mid-day,
end-of-day, or off-peak report.


What two ways might reports become disabled? - ANSWER 1. If the report
was only scheduled to run once or if the report failed to run for two consecutive
times.
2. If a report is scheduled for Recurrence: Daily and has not been downloaded for
14 consecutive days. If a report is scheduled for Recurrence: Hourly and has not
been downloaded for 7 consecutive days, then the report gets disabled.


What factors should you consider when running reports? - ANSWER 1. Are
my report parameters overly broad?
2. Am I scheduling my reports to run at the same time other users schedule theirs
to run?
3. Do all my colleagues run this exact same report at the exact same time?
4. Have we recently checked our scheduled reports to see if there are any that we
do not download?

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller EWLindy. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $16.34. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

64302 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 15 years now

Start selling

Recently viewed by you

Exam (elaborations) ·

(0)

Federal Virtual Training Environment (FedVTE) Cyber Dark Arts Course Exam Questions & Answers Latest 2023 / 2024

Exam (elaborations) ·

(0)

NURS 3210: Pharm: Antibiotics, antivirals, antifungals, Antituburcular, Antimalarial, Antiprotozoal, and Anthelmintic drugs

Exam (elaborations) ·

(0)

NURS 640 CAPSTONE MENTAL HEALTH ASSESSMENT EXAM QUESTIONS AND ANSWERS BEST GRADED A+ LATEST UPDATE 2021/2022 GRADED A+

Exam (elaborations) ·

(0)

Anglais p. 124 Maths, Physics, Chemistry, Biology | 68 Actual Questions and Answers 100% Correct| Latest Update 2024

Exam (elaborations) ·

(0)

WGU C211 GLOBAL ECONOMICS FOR MANAGERS (WGU) CENGAGE TEXT ACTUAL EXAM WITH VERIFIED & UPDATED ANSWERS 2023/2024

Exam (elaborations) ·

(0)

NUR 2063 NUR2063 Essentials of Pathophysiology Exam 2 Review Study Guide Question and answers 2024 verified to pass

Package deal ·

(0)

NUR 283 Bundled Exams Questions and Answers Multiple Versions Latest Updates (2024/2025) (Complete and Accurate)

Exam (elaborations) ·

(0)

Test Bank - Potter and Perry's Canadian Fundamentals of Nursing, 7th Edition (Astle, 2024), Chapter 1-49 | All Chapters

Exam (elaborations) ·

(0)

O'Hare badge test O'Hare Driving Test Latest Update 2024-2025 Questions and 100% Verified Correct Answers Guaranteed A+
$16.34
  • (0)
Add to cart
Added