publix manager test Questions & Answers
Verified Correctly
R&P - ANSWER-reference and procedure
P&L - ANSWER-Profit and loss
WOR - ANSWER-weekly operating report
When did publix start? - ANSWER-1930
Where was the first publix? - ANSWER-Winter Haven Florida
Temp Danger Zone - ANSWER-40-140 %
PC73 - ANSWER-computer program used to find out basic product info
RS30 - ANSWER-Computer program used to manage shelf tags
sub departments in grocery - ANSWER-11,12,13,14,15
11 - ANSWER-dry
12 - ANSWER-HBC
13 - ANSWER-Housewares
14 - ANSWER-Dairy
15 - ANSWER-Frozen
FIFO - ANSWER-first in first out
PPM - ANSWER-Parts per million
PPE - ANSWER-personal protective equipment
TEAM - ANSWER-Together everyone achieves more
6 inch rule - ANSWER-store everything 6" off the ground
WSO - ANSWER-work space organization
RBU - ANSWER-retail business unit
, what are the 5 s's? - ANSWER-s1- sort and remove
s2- shine
s3- set locations and visual cues
s4- standardize
s5- sustain
what is the 4-inch rule? - ANSWER-keep 4 inches between item and the wall
what is the danger zone? - ANSWER-zone of temperatures where bacteria levels grow
merchandise - ANSWER-comes in ready to be sold
ingredients - ANSWER-have to prep before selling it
Most important thing as managers that they are supposed to do? - ANSWER-drive
sales
how long do you have with cold items before bacteria grows - ANSWER-4 hours
5 steps to great customer service ? - ANSWER-1. friendly greeting
2. discovery
3. recommendation
4. affirmation
5. invitation
what is the 6 inch rule? - ANSWER-The 6 inch rule requires that you to store products
at least six inches off the floor on a shelf or other device designated for permanent
storage. the 6-inch rule is designed to safeguard products by keeping them off the floor
and away from potential contamination by pests or cleaning chemicals and aid in
effective cleaning.
NOTE: Products stored on pallets meet these requirements
what is the 18 inch rule? - ANSWER-The 18 inch rule requires you to ensure all store
fire sprinklers have sufficiently space to operate effectively.
what is the 3 foot rule? - ANSWER-store products at least three feet from the building
when stored outside and leave a 3 foot pathway
what approach should you use when confronting an angry customer? - ANSWER-the
CALM approach
what is calm? - ANSWER-C- stay calm
A- apologize for the problem
L- listen with empathy
M- make it right
Verified Correctly
R&P - ANSWER-reference and procedure
P&L - ANSWER-Profit and loss
WOR - ANSWER-weekly operating report
When did publix start? - ANSWER-1930
Where was the first publix? - ANSWER-Winter Haven Florida
Temp Danger Zone - ANSWER-40-140 %
PC73 - ANSWER-computer program used to find out basic product info
RS30 - ANSWER-Computer program used to manage shelf tags
sub departments in grocery - ANSWER-11,12,13,14,15
11 - ANSWER-dry
12 - ANSWER-HBC
13 - ANSWER-Housewares
14 - ANSWER-Dairy
15 - ANSWER-Frozen
FIFO - ANSWER-first in first out
PPM - ANSWER-Parts per million
PPE - ANSWER-personal protective equipment
TEAM - ANSWER-Together everyone achieves more
6 inch rule - ANSWER-store everything 6" off the ground
WSO - ANSWER-work space organization
RBU - ANSWER-retail business unit
, what are the 5 s's? - ANSWER-s1- sort and remove
s2- shine
s3- set locations and visual cues
s4- standardize
s5- sustain
what is the 4-inch rule? - ANSWER-keep 4 inches between item and the wall
what is the danger zone? - ANSWER-zone of temperatures where bacteria levels grow
merchandise - ANSWER-comes in ready to be sold
ingredients - ANSWER-have to prep before selling it
Most important thing as managers that they are supposed to do? - ANSWER-drive
sales
how long do you have with cold items before bacteria grows - ANSWER-4 hours
5 steps to great customer service ? - ANSWER-1. friendly greeting
2. discovery
3. recommendation
4. affirmation
5. invitation
what is the 6 inch rule? - ANSWER-The 6 inch rule requires that you to store products
at least six inches off the floor on a shelf or other device designated for permanent
storage. the 6-inch rule is designed to safeguard products by keeping them off the floor
and away from potential contamination by pests or cleaning chemicals and aid in
effective cleaning.
NOTE: Products stored on pallets meet these requirements
what is the 18 inch rule? - ANSWER-The 18 inch rule requires you to ensure all store
fire sprinklers have sufficiently space to operate effectively.
what is the 3 foot rule? - ANSWER-store products at least three feet from the building
when stored outside and leave a 3 foot pathway
what approach should you use when confronting an angry customer? - ANSWER-the
CALM approach
what is calm? - ANSWER-C- stay calm
A- apologize for the problem
L- listen with empathy
M- make it right
