Omnistudio Consultant Exam Questions And Correct Answers.
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Omnistudio Consultant
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Omnistudio Consultant
Omnistudio Consultant Exam Questions And
Correct Answers.
Describe the advantages of the 360 view for customers. - answer1) A snapshot of the
consumer's account helps agents provide a better customer experience. 2) It provides all the
critical data in one view. 3) The Vlocity Industry Console (...
Omnistudio Consultant Exam Questions And
Correct Answers.
Describe the advantages of the 360 view for customers. - answer✔1) A snapshot of the
consumer's account helps agents provide a better customer experience. 2) It provides all the
critical data in one view. 3) The Vlocity Industry Console (VIC) uses industry-specific templates
that provide the most common functionality for each industry. 4) You can customize, clone, and
reuse console components as needed.
What do Vlocity's managed custom components (Custom Lightning Components) provide? -
answer✔1) The context that Cards provide; 2) A profile of an account or a contact; 3) The
verification of a caller for an agent using the console; 4) Chat
Describe the Vlocity Lightning Profiler component. - answer✔This component provides a view
of profile attributes.
What can the Vlocity Interaction Launcher (VIL) tool do? - answer✔This tool can: 1) Search for
customers; 2) Verify permissions for access to records; 3) Launch consoles that display the data
and transactions that the customer has permissions to use; and 4) Create Customer Interaction
records.
What are the three types of Interaction Launchers? - answer✔1) A class-based Interaction
Launcher uses an Apex class to retrieve a search request and search response. 2) A object-based
Interaction Launch uses the fields specified in the setup to query. 3) An OmniScript-based
Interaction Launcher uses an OmniScript to launch an interaction flow.
Describe an OmniScript-based Interaction Launcher. - answer✔This type of Interaction
Launcher is essentially a Selectable Item OmniScript with a Mobile View template. It presents
users with a list to select from. The Launch button is the Done action at the end of the
OmniScript.
What OmniScript element do you use to request a change from a console then confirm those
changes afterwards? - answer✔Navigate Action - allows end-users to launch an OmniScript to
request a service change from a console and also confirm the change was made
What does a Navigate Action do? - answer✔Redirects the user to another page or component.
What is an OmniScript? - answer✔A guided path to complete a business process. Can be used
for any guided interaction
What is an OmniScript element? - answer✔A group of settings that make up a specific
functionality.
(the settings for elements are called properties) - answer✔
What does the Type Ahead Block do? - answer✔Provides a search box & autocomplete
functionality
What makes an OmniScript unique? - answer✔The Type, Subtype, and Language
(The omniscript name is not unique) - answer✔
What is the naming convention for an OmniScript? - answer✔PascalCase
(first letter of every word is uppercase e.g. ThisRightHere) - answer✔
Text Area vs Text? - answer✔Text Area is input field for multiple lines of text. Text is for one
line of text
Does an OmniScript name need to be unique? - answer✔No it doesn't
What is the purpose of a Step Element? - answer✔To break the process down into different
pages on the screen
What is the purpose of the Control Width setting? - answer✔Allows you to set the dynamic
width of display elements. (range is 0-12, 0 hides the element)
Where do you go to view the data structure of an OmniScript? - answer✔{Data} link button
What determines the JSON structure of an OmniScript? - answer✔Aside from the header data,
the structure of the OmniScript elements determine the JSON structure
What does the JSON send path do? What does the Send JSON node do? - answer✔Send JSON
Path tells the element the path to the data you want sent (where the data is being pulled from?)
Send JSON Node appends data to the node with the name you specify here (data gets sent here) -
answer✔
What is a Vlocity Action? - answer✔A configurable way to launch a URL including an
OmniScript
Can an Action be deployed if its not active? - answer✔No
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