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CGCM Human Resources Management - Study Guide Exam
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CGCM Human Resources Management - Study Guide Exam...
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CGCM Human Resources Management - StudyGuide Exam
360 degree feedback - Answer a method that provides each employee the opportunity to
receive performance feedback from his supervisor and 4 to 8 peers, co-workers or
customers.
accountability - Answer the obligation to account to a higher authority for the degree of
success achieved in performing assigned duties.
affirmative action - Answer a hiring policy that requires employers analyze the
workforce for under-representation of protected classes. Refers to policies that take
factors including race, color, religion, sex or national origin into consideration in order
to benefit an underrepresented group.
arbitration - Answer the settlement of a dispute between two parties by an impartial
third-party.
chain of command - Answer the line of authority and responsibility along which orders
are passed.
change management - Answer an organizational process aimed at empowering
employees to accept and embrace changes in their current business environment.
code of conduct - Answer a written collection of rules, principles, values, and employee
expectations, behavior that an organization believes are fundamental to its successful
operation.
code of ethics - Answer official standards of employee behavior formulated by a firm or
business.
, conflict of interest - Answer arises in the workplace when an employee has competing
interests or loyalties that either are, or potentially can be, at odds with each other. Any
business activity that interferes with the company's goals or includes illegal or unethical
actions.
continuing education - Answer an all-encompassing term within a broad spectrum of
post-secondary learning activities and programs.
cross-training - Answer the training of one employee to do another's work. Provides
back-up workers in case the primary worker is unavailable.
decentralization - Answer the process of dispersing decision-making authority to the
lower levels of an organization.
delegation of authority - Answer division of authority that powers downwards to the
subordinates.
Department of Labor (DOL) - Answer is the federal agency charged with promoting the
best interests of wage earners, job searchers, and retirees.
employee appraisal - Answer a method of periodically rating an employee's job
performance in terms of quality, quantity, cost, and time, typically by the corresponding
manager or supervisor
employee assistance programs - Answer employer provided services aimed at helping
employees and their families with personal and work-related problems.
employee empowerment - Answer a strategy that enables employees to make decisions
about their jobs. Helps employees own their work and take responsibility for their
results.
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