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PYC4810 EXAM PACK 2024/2025 (QUESTIONS & ANSWERS)
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lOMoAR cPSD| 48047628, lOMoAR cPSD| 48047628
UNIVERSITY EXAMINATIONS
October/November 2023
PYC4810
Psychology of Work
80 Marks
Duration: 3 HOURS
(TAKE-HOME EXAMINATION)
OPEN BOOK
Examiners:
First: Mr F Z Simelane
Mr H Ngcongwane
Ms I Masisi
Ms T Mathabela
Second: Dr E L Gordon
Dr K Mbatha
This paper consists of 4 pages.
This exam paper consists of Section A and B.
, lOMoAR cPSD| 48047628
SECTION A
QUESTION 01
READ THE EXTRACT BELOW AND ANSWER THE FOLLOWING QUESTIONS:
You are a consultant working with a multinational technology company, InnovateTech
Inc. Over the past year, the company has noticed a decline in innovative ideas and
creative solutions proposed by its employees. As an expert in creativity and individual
development, you have been tasked with designing a comprehensive plan to
enhance creativity at InnovateTech Inc.
1.1. Define creativity and substantiate your definition with a practical example in the
world of work. (3)
1.2. Discuss the various methods or strategies that can be implemented to change the
work environment in ways that will enhance creativity. Support your discussion with
examples to illustrate the effectiveness of these strategies.
(22)
[25 marks]
QUESTION 02
READ THE EXTRACT BELOW AND ANSWER THE FOLLOWING QUESTION:
The executive team of MetroTech, a leading tech company, faces a critical
decisionmaking dilemma. With emerging competitors disrupting the market, the company
must decide whether to invest in an ambitious research and development (R&D) project
to create a cutting-edge product. The potential success of this product could solidify the
company's position as an industry leader. However, it comes with significant risks,
including high development costs and uncertain market acceptance. As the executives
gather for intense discussions, they must carefully navigate the decision-making process,
, lOMoAR cPSD| 48047628
considering the long-term strategic benefits while being mindful of the potential financial
and reputational consequences. The pressure mounts as they debate whether to take
the leap into the unknown or play it safe with incremental innovations.
Discuss the important phases of a general decision-making process that should be
considered by the executive on whether to invest in the research and development
project. Provide examples where possible.
[25 marks]
SECTION B
QUESTION 03
READ THE EXTRACT BELOW AND ANSWER THE FOLLOWING QUESTION:
ABC Corporation is a large multinational company with operations in multiple countries
and a diverse workforce representing various cultures, backgrounds, and skill sets. The
company recognises the value of diversity and believes in fostering an inclusive and
collaborative work environment.
3.1 Define diversity management and explain its significance in organisations. (7)
3.2. Describe four strategies that are commonly used by organisations to manage
diversity. Provide work-related examples where possible. (8)
[15
marks]
QUESTION 04
Discuss how you would promote citizenship behaviour in your organisation and use
practical examples to illustrate your answer. [15 marks]
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