CHL 2020 Test Bank Solution Manual Latest update (Rated A+)
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Course
CHL 2020
Institution
CHL 2020
CHL 2020 Test Bank Solution Manual Latest update (Rated A+)
Span of Control - Answers The number of employees one person can effectively supervise decreases as the complexity of their job duties increases
Biomedical Engineering - Answers The work in Sterile Storage area does NOT include _______.
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CHL 2020 Test Bank Solution Manual Latest update (Rated A+)
Span of Control - Answers The number of employees one person can effectively supervise decreases as
the complexity of their job duties increases
Biomedical Engineering - Answers The work in Sterile Storage area does NOT include _______.
Chief Nursing Officer (CNO) - Answers This position leads patient care services, and oversees the nursing
staff including Registered nurses (RNs) and Licensed Nursing Assistants (LNAs)
Chief Nursing Officer (CNO) - Answers This leader is responsible for the policies and practices used to
manage direct patient care
CPCP - Answers Chief of Patient Care Practice
CMO - Answers Chief Medical Officer
CCU - Answers This nursing unit is reserved for patients with intensive nursing needs that require skilled
nursing or constant care and supervision.
ITU - Answers Intensive Therapy Unit
Educational Systems - Answers Useful sources of data to generate information that specifies actual
departmental performance do not include _____
Dashboard - Answers A collection of statistical data about a CS department's key performance indicators
that indicate the extent to which goals are being attained
Key Performance Indicator - Answers A measurable assessment factor such as item accuracy, case carts
per technician, and sterilization accuracy
CSR - Answers Customer Satisfaction Ratio
PII - Answers Performance Improvement Indicator
PPI - Answers Performance and Productivity Indicator
Daily - Answers CS leaders should receive information ______ about back-orders, patient census, OR and
ancillary department procedure schedules
Organizational Chart - Answers A graphic usually presented as a flow outline that identifies position titles
and relationships in an organization
Benchmark - Answers A standard used to compare and improve a department's own products or
services by measuring them against specified standards
Best Practices - Answers Activities or procedures that are successful in one situation, and may be
successful in a similar situation in another department or organization
,Policy - Answers A predetermined course of action that identifies a key activity, and provides a general
strategy; a written statement of intent
Compliance - Answers The act of following identified regulations and standards
EMTALA - Answers Emergency Medical Treatment and Active Labor Act
Personal Performance-based interview - Answers A strategy that uses open-ended questions during
applicant selection, performance appraisal, and other interviews to generate information that suggests
inteviewee reactions to specific situations
Position Control - Answers The process that imposes restrictions on filling vacant positions to manage
the costs associated with them
Zero-Based Budget - Answers An approach to budget preparation that requires planners to explain all
expenses, and provide justification for each line item funded with resources allocated accordingly
Procedure - Answers A written outline or list of steps needed to perform a specific task or function
Current hourly wages - Answers Staffing requirements are not affected by _______
Recordkeeping - Answers Collecting data to document a history of what has occurred
Conflict Management Styles - Answers must be adjusted to different styles of employees
Quality - Answers When a new task or activity is added to work duties, efforts should be made to ensure
it achieves efficiency without sacrificing _________
Staffing Plan - Answers A scheduling tool used to determine the number of labor hours required for each
position and each shift to meet processing requirements while maintaining quality standards
Role Model - Answers A person who serves as an example in desired behaviors
The behavior interviewing process - Answers Used because past performance is often an indicator of
future performance
Competency - Answers A standard of knowledge, skills, and abilities required for successful job
performance
Performance Appraisal - Answers A formal, objective and comprehensive rating or evaluation of an
employee.
more important - Answers In face-to-face communication, body language and tone of voice are _____
than spoken word.
Consciously incompetent - Answers An employee who knows he/she is incompetent or has an "I don't
care" attitude
, Mentoring - Answers A formal or informal relationship in which an experienced staff member provides
advice and counsel to a less-experienced staff member.
Vision - Answers An abstract idea about what the healthcare facility or the CS department would be like
if it was ideal.
Motivation (Intrinsic) - Answers An inner drive toward an emotionally pleasurable experience in which
one accepts responsibility for the outcomes. Reading a book your interested in
Emotional Intelligence - Answers A type of social ability that allows persons to monitor their and others'
emotions, to discriminate among them, and to use the information to guide their own thinking and
behavior
Transformational - Answers These leaders create a vision, constantly promote it to their staff members,
and use it to determine the best courses of action.
Orientation - Answers The process of providing basic information about a healthcare facility that must
be known by all employees in all departments.
Competency Checklist - Answers A list of tasks used to monitor progress in a training program. Each task
must be consistently performed in a way that meets quality and quantify output standards.
Training Plan - Answers A description of the structure and sequence of an entire training program.
Capital Budget - Answers This budget is used to plan for the purchase of expensive items, such as a new
sterilizer or automated washer
Supply Budget - Answers May vary depending on the scope of services that are provided
Implants - Answers Capital budgets do not include expenditures for ____________
Tracer Methodology - Answers The use of actual patients and processes as the framework for assessing
standards compliance
Systems and Processes - Answers A Root Cause Analysis focuses primarily on ______
RFI - Answers Requirement for Improvement
Root Cause Analysis - Answers A process for identifying the basic or casual factors that underlie variation
in performance, including the occurrence or possible occurrence of a sentinel event
National Patient Safety Goals - Answers An initiative established by the Joint Commission to help
accredited organizations address specific areas of concern regarding patient safety
24 hours - Answers OSHA standards require that employers must counsel the exposed employee and
offer to provide a free, post-exposure vaccination against hepatitis B within ______ after the employee
is exposed to potentially infectious materials.
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