Exam (elaborations)
CPXP EXAM QUESTIONS AND ANSWERS 2024
- Course
- Institution
CPXP EXAM QUESTIONS AND ANSWERS 2024
[Show more]
Content preview
CPXP EXAMGrievance resolution is a written letter that contains: - ANSWERS--name of
hospital contact
-steps taken to investigate grievance
-results of grievance process
-date of completion
Affinity Diagram - ANSWERS-This technique allows large numbers of ideas to be
sorted into groups for review and analysis.
LEAN model: Customer defines value or value added with these 3 conditions: -
ANSWERS-1 - It transforms the product or service
2 - The customer must be willing to "pay" for it
3 - It must be done correctly the first time
Service-centered culture best practices - ANSWERS-- Strong and visible
leadershiop
-Clear mission, vision, and values, and a set of behavior standards
-Consistency across all messages
-Buy in from key constituencies including doctors and patients
-Defined performance improvement approach
, PEARLS - ANSWERS-Partnership
Empathy
Apology
Respect
Legitimation
Support
Relationship building through this
Four Steps in Effective Coaching - ANSWERS-Prepare (through observation &
validation)
Discuss (skills & performance using open-ended questions & active listening)
Coach (to set expectations)
Follow-up (to validate progress is occurring & provide feedback or engagement)
HCAHPS timeframe for being sent - ANSWERS-48 hrs to 6 weeks post-discharge
(phone or mail)
Who creates HCAHPS? - ANSWERS-Centers for Medicare & Medicaid Services
(CMS) partnering with Agency for Healthcare Research & Quality (AHRQ)
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Teacher101. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $17.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77254 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now