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TFOT Distance Learning Objectives: Questions & Answers
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TFOT Distance Learning Objectives: Questions & Answers
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TFOT Distance Learning Objectives: Questions &Answers
What are the seven steps to effective communication? Right Ans - 1.
Analyze Purpose and Audience
2. Research your Topic
3. Support your Ideas
4. Organize and Outline
5. Draft
6. Edit Draft
7. Fight for Feedback and Get Approval.
Describe the Three-Part Structure for Drafting a communication. Right Ans
- 1. Topic Sentence - capture audience attention, establish rapport, and
announce your purpose
2. Body - effective sequence of ideas that flow logically in a series of
paragraphs
3. Conclusion - summarize main points stated in the body and close smoothly
What is the importance of writing conversationally? Right Ans - Keeps
communication from being monotanous, dry and abstract.
What are some methods to overcome anxiety in speaking? Right Ans - 1.
Analyze your audience
2. Check out the place where you are speaking
3. Practice, practice, practice
4. Memorize your introduction and transition into the main point.
5. Smile and be positive
6. Take a short walk
7. Deliver your message
8. Make eye contact and look for feedback
9. Use simple everday language appropriate for your audience.
10. Invovle members of your audience
11. Enhance presentation through creative use of multi-media to get point
accross.
12. Use your excess energy naturally
13. Looking good builds confidence and builds your credibility with the
audience.
, Define Impromptu delivery technique. Right Ans - Responding during a
meeting or "taking the floor" at a conference. It's what we do when we speak
publicly without warning or on a few moments' notice.
Define Manuscript briefing technique. Right Ans - Speaking from a
prepared manuscript. A word-for-word script of what you are going to say.
used at higher management levels for complex or controversial issues.
Define prepared briefing technique. Right Ans - Ample opportunity to
prepare. Most military briefings fall into this format. No script, however,
requires a thorough outline w/ careful planning and practicing. Words and
phrases used at time of delivery are spontaneous and sound very natural.
List the differences between hearing and listening. Right Ans - Hearing is
the picking up of sounds and does not require the concious decoding of
information. Receiving, comprehending and remembering are hallmarks of
listening.
List several techniques to improve listening. Right Ans - Keep an open
mind, listen as if you had to grade it, take notes, exploit time gap between
thinking and speaking speeds, respond and ask appropriate questions.
What is informative listening? Right Ans - Primary concern is to
understand information exactly as transmitted. Important when receiving
information that is not up for debate.
What is Critical Listening? Right Ans - Requires listener to actively analyze
and evaluate the message. Success requires understanding the message and
assessing it's merit. May be appropriate when seeking input to a decision.
What is Empathic Listening? Right Ans - Intent is to understand the
speaker and their frame of reference. Approprate during mentoring and non-
punitive counseling sessions.
What are some barriers to listening? Right Ans - Physical barriers - noisy
equipment, visual distractions, etc.
Personal barriers - physical fatigue, illness, discomfort, psychological
distractions (family, work, financial problems, etc.)
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