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K201 Lecture
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Exam of 8 pages for the course K201 Lecture at K201 Lecture (K201 Lecture)
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K201 Lecture Q&AStrategic planning - (correct answer)Focuses on long range planning such as plant size,
location, and type of process to be used
Tactical planning - (correct answer)Producing goods and services as efficiently as
possible within a strategic plan
Operational planning and control - (correct answer)Deals with the day to day
procedures for performing work (scheduling, inventory, process management)
Four basic components of supply chain management - (correct answer)Strategy,
partners, operation, logistics (plan, source, make, deliver, return)
Supply chain management (SCM) - (correct answer)Involves the management of
information flows between and among stages in a supply chain to maximize supply
chain effectiveness and profitability
Driving factor of SCM - (correct answer)Consumer behavior, competition, speed visibility
Wal-Mart and Procter & Gamble implemented a tremendously successful SCM system.
The system linked Wal-Mart's BLANK centers to P & G's BLANK centers - (correct
answer)DISTRIBUTION, MANUFACURING
Common customer service CRM (customer relationship mangaement) metrics - (correct
answer)Average time to resolution, cases closed same day, number of cases handled
by agent, number of service requests by type, average number of service calls per day,
% compliances with service level agreement, % of service renewals, customer
satisfaction level
Systems development life cycle (SDLC) - (correct answer)the overall process for
developing information systems from panning and analysis through implementation and
maintenance
, 7 phases of the SDLC - (correct answer)planning, analysis, design, development,
testing, implementation, and maintenance
Planning phase - (correct answer)Involves establishing a high-level plan of the intended
project and determining project goals; identify and select the system for development,
access project feasibility, develop the project plan
Analysis phase - (correct answer)Analyzing end-user business requirements and
refining project goals into defined functions and operations of the intended system
Design phase - (correct answer)Involves describing the desired features and operations
of the system including screen layouts, business rules, process diagrams, pseudo code,
and other documentation
Development phase - (correct answer)Involves taking all of the detailed design
documents from the design phase and transforming them into the actual system
Testing phase - (correct answer)Involves bringing all the project pieces together into a
special testing environment to test for errors, bugs, and interoperability and verify that
the system meets all of the business requirements defined in the analysis phase
Implementation phase - (correct answer)Involves placing the system into production so
users can begin to perform actual business operations with the system
Maintenance phase - (correct answer)Involves performing changes, corrections,
additions, and upgrades to ensure the system continues to meet the business goals
Project Management - (correct answer)the application of knowledge, skills, tools, and
techniques to project activities to meet project requirements
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