UGBA 105 - Leading People Final Review
What does a Driver prefer? - ✔️✔️Be fast-paced, get to the point quickly Start with
business, give the bottom line Use facts, not feelings Be clear, concise, and brief Don't
waste time, Offer options with brief supporting data
What does Amiable prefer? - ✔️✔️Be relaxed, moderately paced, Actively listen, Get to
know us, Show personal interest, Ask for our input/reaction
What are the typical barriers to effective communication? - ✔️✔️Filtering, overload,
timing, channel misusage, perception
True or False: it's good to tell people you are being reasonable - ✔️✔️FALSE
True or False: People in powerful positions are likely to reward linguistic styles similar to
their own. - ✔️✔️TRUE (Similar to me effect)
Analytical Style - ✔️✔️careful decision makers who like lots of information and
alternative choices. (Rational, Precise, Indecisive, Inflexible )
Driver Style - ✔️✔️A communication style in which a person likes to have his or her
own way and be decisive. (Decisive, Efficient, impatient, dominating)
Amiable style - ✔️✔️A communication style that reflects being high in responsiveness
and low in assertiveness. (Dependable, Supportive, Compliant, passive)
Expressive Style - ✔️✔️Creative, Energetic, Emotional, Unpredictable
What does an Analytical person prefer? - ✔️✔️Don't rush, don't waste time Answer all
questions Give solid, tangible evidence Do not push/hard sell Do not over-promise
What does expressive prefer? - ✔️✔️Be upbeat, fast-paced, fun, Let us talk, Allow time
for socializing, Tolerate digressions, Give us choices, Focus on the big picture
How can Analyticals improve? - ✔️✔️Be more flexible, more open-minded, Openly
show more concern for other people, Be decisive with data, Listen for people's feelings
How can Driver's improve? - ✔️✔️Acknowledge different points of view, Show more
patience, Tone down intensity, Pay attention to feelings
, How can Amiable improve? - ✔️✔️Be less sensitive, Be more willing to take risks, Say
"no" more often, Let people know what I think
How can expressive's improve? - ✔️✔️Talk less Spend more time looking at facts,
Control time and emotion, Think before I speak
What are the problems with emails? - ✔️✔️* Messages are easily and commonly
misinterpreted
• Not appropriate for sending negative messages
• Overused and overloading on readers
• Removes inhibitions and can cause inflammatory emotional responses
• Not private: may be forwarded to anyone and monitored by company
How can receivers make a positive impact with emails? - ✔️✔️- Meet in person or call
if receive an ambiguous or negative email
- Do not forward a negative message to colleagues!
True or False: informal communication channels are harmful to companies -
✔️✔️TRUE
What are the types of interactionist conflict? - ✔️✔️Task Conflict, relationship conflict,
process conflict
Task Conflict - ✔️✔️Conflicts over content and goals of the work
• Low-to-moderate levels of this type are FUNCTIONAL
Relationship Conflict - ✔️✔️Conflict based on interpersonal relationships
• Almost always DYSFUNCTIONAL
Process Conflict - ✔️✔️• Conflict over how work gets done
• Low levels of this type are FUNCTIONAL
How to bring conflict to cooperation - ✔️✔️Don't react -> Go to the balcony
Don't argue -> Step to their side
Don't reject -> reframe
Don't push -> Build them a golden bridge
Don't escalate -> Use power to educate
7 top traits that recruiters seek - ✔️✔️1. Communication skills
2. Interpersonal skills
3. Self-motivation and initiative
4. Professional presence/initial impact
5. Demonstrated leadership potential
6. Analytical/problem solving ability
7. Academic achievements
