100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
Previously searched by you
MNM3713 OCTOBER NOVEMBER PORTFOLIO (COMPLETE ANSWERS) Semester 2 2024 - DUE 31 October 2024; 100% TRUSTED Complete, trusted solutions and explanations. Ensure your success with us...$2.60
Add to cart
MNM3713 OCTOBER NOVEMBER PORTFOLIO (COMPLETE ANSWERS) Semester 2 2024 - DUE 31 October 2024; 100% TRUSTED Complete, trusted solutions and explanations. Ensure your success with us...
12 views 0 purchase
Course
MNM3713
Institution
University Of South Africa
Book
Services Marketing
MNM3713 OCTOBER NOVEMBER PORTFOLIO (COMPLETE ANSWERS) Semester 2 2024 - DUE 31 October 2024; 100% TRUSTED Complete, trusted solutions and explanations. Ensure your success with us...
MNM3713 OCTOBER NOVEMBER PORTFOLIO (COMPLETE ANSWERS) Semester 2 2024 - DUE 31 October 2024
MNM3713 OCTOBER NOVEMBER PORTFOLIO (COMPLETE ANSWERS) Semester 2 2024 - DUE 31 October 2024
MNM3713 OCTOBER NOVEMBER PORTFOLIO (COMPLETE ANSWERS) Semester 2 2024 - DUE 31 October 2024; 100% TRUSTED Complete, trusted solutions and explanations.
All for this textbook (7)
Written for
University of South Africa
MNM3713
All documents for this subject (7)
Seller
Follow
istudy1
Reviews received
Content preview
MNM3713
OCTOBER
NOVEMBER
PORTFOLIO
(COMPLETE
ANSWERS) Semester
2 2024 - DUE 31
October 2024
[Type the document subtitle]
[Pick the date]
[Type the company name]
tabbymwesh59@gmail.com
, Exam (elaborations)
MNM3713 OCTOBER NOVEMBER PORTFOLIO
(COMPLETE ANSWERS) Semester 2 2024 - DUE 31
October 2024
Course
Services Marketing (MNM3713)
Institution
University Of South Africa (Unisa)
Book
Services Marketing
MNM3713 OCTOBER NOVEMBER PORTFOLIO (COMPLETE ANSWERS)
Semester 2 2024 - DUE 31 October 2024; 100% TRUSTED Complete, trusted
solutions and explanations. Ensure your success with us...
QUESTION 1 1. Individual behaviours Describe how the physical layout of the
environment influences customer movements and behaviors. Support your
answer with a screenshot or image of the environment. (3) 2. Social
Interactions How does the design of the space promote or inhibit social
interactions between customers and service employees, or among
customers? Support your answer with a screenshot or image of the
environment. (3) 3. Environment and cognition What cognitive reactions do
customers and employees display in response to the environment? Support
your answer with a screenshot or image of the environment. (3) 4.
Environment and emotion Observe and describe the emotional responses
customers exhibit. For instance, are they calm, frustrated, or happy? Support
your answer with a screenshot or image of the environment. (3) 4.
Environment and physiology Are there any visible physiological reactions to
the environment? Support your answer with a screenshot or image of the
environment (3) 10 QUESTION 2 After completing the initial part of the
assessment, observe the same service provider and assess how well they
manage the alignment between their service delivery and external
communication. Use the following four factors to analyse any incongruities: 1.
Inadequate Management of Service Promises Identify any promotional
material used by the service provider and describe whether the service
provider delivers on their promises as advertised. Do you see any gaps
between what is promised. Provide an example, supported by a screenshot or
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller istudy1. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $2.60. You're not tied to anything after your purchase.