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MANAGEMENT AND BEHAVIORAL PROCESS
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ORGANISATION .BEHAVIOUR11161JIWITIOB BEHAVIOUR:
ction, Meaning. and Definitions o~ Organization Behaviour,Scope of Organization Behaviour,
• •!ilD.·11.lttion Theory, Organization Psychology and Human Resource Management, Characteristics of
tgailis'.ati'on Behaviour, Key Elements of Organisation Behaviour, Goals of Organisation Behaviour,
phical Concept of Organisation Behaviour, Levels of Analysis, Fundamental Concepts of
~ o n Behaviour, Organization Behaviour and other fields of study, Role of Organisation
~ ur, Process of Organisation Behaviour- SR Model, SOBA, SOR Model and Case Studies.
... • · - - < - - • - - " • ~ • •• -
Organizations are the major part of the social systems, and for the organisations to perform
~fully, people are the vital component.It is a known fact that people's devopment will lead to
~- ment of the orgnaisation. Hence, the behaviour study of the individual is much needed
Or~.
hehaVio . tion behaviour refers to the study of behaviour of people in the organisation. Human
oi-
einotio: or~a_nisation is dynamic and it· is concerned with various mental challenges and
~ mdivid~ working in the organisation. Emotions means thought process, feelings,
~t/ SOrrows etc. There
ons. .
are no solutions in the •form. of any model for the problems faced by the
Or . . .
~:ation behaviour is a innovative field of _research which investigates the impact of
~~ ~~!'5. and structures. These are the three major determinants of the behaviour in the
~ or ~t 15•conside~ed as applied field. This field of organisation behaviour is not based on-
lri.l~veness tutions but it aims at gathering various information and use the finding to improve
~cian and ~ the organisations. Large number of scientists~ ps!chologist~, social scientists,
0
~ of the or ~y. knowledgeable people have conducted vanous studies to analyse the
~tions and steps to overcome the"probloems with standard soh~tions.
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~E AN IN G <jF ORGANizAi-IoN ·-
8· ~- - · ~ 0
tian,-.t1i _ .
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. . ··-- !~A VIO UR ···-~ .. ,.-~ 4
Org aniz atio nal beh avio r (OB) is the study Of peop le heh ·
4 -..._.
... _ . ·- - - - . . . . . . ._
-••-·~ -
. --~ · ·· ... . . ..._~· ' ·"\
- •• -
. . Ies· are applied with · the aim of makin . aviour in th
pnn ap
. . g peo ple m the or . . e orgaiuza . . ,..,_ .. .
. d' . gruusation Work in tionai settin .J
Org aniz atio nal beh avio r rese arch focuses on m lvtdual's heh oreeffecti g,,fts
the orga niza tion behaves , and how all favio r Within th "ely.
gro ups wor k toge ther. , how
.
e org .
. 0 these fact aJ'\izatiori, L
and h as an rmp act with in each othe r. ors are inter ''Ulr
~
~ -- --- -·- --- -~-----~ . . .. ·-
DE~~~I~~~N~ OF O~ G~ I~ !!9 !!J i]~ ~~~ UR ·~--~- .. --··--•-··--~....,......
-....-..,1_ _
Acc ordi ng to Ste phe n P. . Rob bins , "Organisation 8 hav,o
e
. ---..
-
ur Is a fleId of study
--·----...._--J
. h . grou ps and stru ct · -.
Inve st,g ates t e imp act that mdiv 1du als, on b h that
f . ures have e avfour l¥lthrn
h g such know ledg e towa rds im
orga nfsa tions ,or t e purp ose o app lym
&
Proving an organisauon,1 1
effe ctiv ene ss."
atio nal behaviou·r Is the stud nd . 1
Acc ordi ng to Dav is and New stra m, "Org anis Y a appllcatton;
nisa tion s."
of kno wled ge abo ut how peo ple act with in orga
Acc ordi ng to K Asw ath app a, "Org anis atio
n Behaviour is the stud y ·of human beh !
een hum an behaviour and organisation an~ ~ln,1
orga nisa tion al sett ing, of the inte rfac e betw the:
orga nisa tion Itse lf."
beh avio ur can be defined as the study and I
Acc ordi ng to L. M. Pra sad , "Org anis atio nal !
avio ur rela ted to othe r elements of an organisation
app licat ion of kno wled ge abo ut hum an beh j
ems ." _
such as stru ctur e, tech nolo gy and soci al syst .. . ••.• - J
ame ntal aspects:
Org aniz atio n beh avio ur revo lves arou nd two fund
1. The Nat ure of the Man .
2. The Nat ure of the Org aniz atio n.
z:J
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.. .. ... ...... . . - ,····--· "'• ..._..,,. . . ..- -- •.-,r:,_,
..........
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VIO UR
...-.- ~..-- ~··
SC
..... OP E OF OR GA NIS AT ION BEHA
----·
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...-..-..,,..._-.
, l · 1 ystem of the organization.
~-- • _. - ~ · - · - - -··- are the maj or part of the mte ma soaat type s
1. Peop le: The peo ple f diffi s which may be .large or
Gro ups are o eren They
Peo ple mea ns indi vidu als and grou ps.
sma ll, form al or info rma l, official or unofficia l. They are not stati c bu~ are dynanucted. the
• • ..L:-1, : - d feeling bemg who crea
. . must
erse . Peo ple are livin g, uwU UJ.ag an
form , chan ge and disp . a1 ob"1eca· ves. Thus' orgarusattons
orga niza tion and try to achi eve the orga nisa tion
. . ..
alwa ys aim at serv ing the peop le in the orga nisa tion. . d responsibility, 1t
1 ot be an
Stna ctur e: Diff e.ren t peop le in an orga niza tion are give n different ro es an
2.
Labo ur. Thu s, everybody canndif{erent
basically relat es to the prin cipl e of Divi sion of
duti es are to be performed _b~ "dual's
acco unta nt or a clerk. Wor k is com plex and diffe rent
and expertise.SO each_ ~ vi ThUS,
indi vidu als depe ndin g upo n the spec ializ ation
perf orm ance of the orga rusa ti:• have
cont ribu tion is of grea t help for the successful
roles and duti es. One person Y{i
stru ctur e relat es to the flow char t repr esen ting the
to take up the responsibility to per orm
the auth ority and the othe r mig ht be at a posi tion
the task assig ned by the auth ority .
, 3, Technology: Techn ologic al develo pment is the most required strategy of any
organisation. :
Due to the impor tance and depen dence of technol ogy it is underst ood that
people can do
:
nothing in there mere bare hands withou t the utilization of technology, so they are given
gy
assistance of buildi ngs, machi nes, tools, proces ses and resources. The nature of technolo
or working
depend s very much on the nature of the organiz ation and influences the work
of the
conditi ons. Thus, utiliza tion of techno logy has a major impact on the performance
finn.
are many
4. Social System : Social system is the extern al environ ment of the firm where there
These
organi sations who have an impac t on each other and also influence each other.
all
organi sations influe nces the attitud es of people, their working conditions and above
provid es compe tition for resour ces. Accord ingly, the scope of 0.8. includes the
study of
individ uals, group s and organi zation /struct ure.
S. Individ uals: Assoc iation of the individ uals constit ute the Organisation. Individuals
vary in
many aspect s. The study of individ uals, therefore, includes aspects such as personal
ity,
percep tion, attitud es, values , job satisfa ction, learnin g and motivation.
ish
6. Groups of Indivi duals: The individ uals who combin e, being inter dependent to accompl
the comm on goals of the organi sation is called as Groups . Groups include various
aspects
etc.,
such as group dynam ics, group conflic ts, commu nicatio n, leadership, power, politics
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r" •-.--, .....,.,._ , ~--- - .. .,.___ . ~~
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pR~N IZAT ION BEH AVIO UR, ORGANIZATION THEORY,
0RGANIZAY,ION PSYC HOL OGY AND HUMAN RESOURCE
'MANAGEMENT • • • • 1
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1 d km• -~~•.... ....._,,.~ ~~-..::._ _..._-•~ 4,,-.-..._ _w _ _:...-O-.._ _....--,.
Organisation theory , Organ isation Psycho logy and Human Resource Management are
three different
aspects but always been confu sed with the concep t of Organi sation Behaviour.
The following are the brief unders tandin g about the differences between the above termS. -
Organil.ation Tbtaq
-~ of Comparison Organi zation Behaviour . -
Meaning Unders tandin g the behaviour, attitude Focuses majorly on the structure and
and perform ance of the people within the design of the organizatm
organi zation. '
-
Macro analysis of the oipni7.aticlL
Scope Micro Analys is of the Organi sation -
Empha.gsesisonsociology.
Atta of emphasis Empha sises is on applied psychology -
Desaiptive and predictive in natme-
Nature Predict ive in nature -
The main aim is to explain and predict The main aim wto analyse the design
Aim of
the behavi our of individ ual and groups organisaticm.
in organis ation.
-
Organizational psych ology: it is a branch of psycology that applies various psychological
theories and principles to organizations. This field majorly aims at increasing productivity at the
_J
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