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Salesforce Business Analyst Certification Exam Practice Questions and Answers
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Salesforce Business Analyst Certification Exam Practice Questions and Answers What's a proven way to help executives understand how new processes or products can enable change? A. Thoroughly describe the system configuration details. B. Keep the conversation strictly focused on what the existin...

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  • October 31, 2024
  • 28
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • salesforce business analyst certification exam pra

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  • Salesforce
  • Salesforce

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©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED

FIRST PUBLISH OCTOBER 2024




Salesforce Business Analyst Certification

Exam Practice Questions and Answers


What's a proven way to help executives understand how new processes or products can enable change?


A. Thoroughly describe the system configuration details.


B. Keep the conversation strictly focused on what the existing system can do.


C. Describe how the system can enable business innovation and help customers. - ANSWER✔✔-c.

Describe how the system can enable business innovation and help customers. (Framing the discussion

around innovation and helping customers is the most likely way to motivate executives to enable change.


When a business analyst is creating a journey map, what assumptions are needed to get started?


A. Why you're doing it and who you're focusing on


B. What the project specifications are and who will use it


C. What you want and what the business needs - ANSWER✔✔-A. Why you're doing it and who you're

focusing on (These assumptions help a BA focus and ensure that the journey map is relevant)


What is an effective way for a business analyst to learn about a customer's challenges?


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, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED

FIRST PUBLISH OCTOBER 2024




A. Review the customer's tax statement from the last 10 years


B. Read recent industry reports in trade publications


C. Survey brand fans on social media - ANSWER✔✔-B. Read recent industry reports in trade publications

(The customer's industry challenges may give insight into current and future trends)


Salesforce Optimizer - ANSWER✔✔-A tool that takes a snapshot of a Salesforce Org and looks for

potential problems in the implementation


Personas - ANSWER✔✔-Fictionalized characters in which primarily demographic characteristics are

represented


Salesforce Customer 360 - ANSWER✔✔-An integrated CRM platform that unites marketing, sales,

commerce, service, and IT teams with a single shared customer view


Storyboarding - ANSWER✔✔-A process for mapping out the connection between a customer's current

challenges and goals for the future with realistic next steps


To ensure effective collaboration with stakeholders, which technique would help a business analyst

maintain their trust?


A. Facilitate workshops to gauge priorities


B. Be transparent and truthful



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, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED

FIRST PUBLISH OCTOBER 2024




C. Point out lessons learned and mistakes that should be avoided - ANSWER✔✔-B. Be transparent and

truthful


Why is the scope statement specification the most fundamental deliverable on any project?


A. It clearly defines the roles and responsibilities of every member of the project team


B. It is the document with the most details


C. It clearly defines what needs to be achieved and the work that must be done to deliver the project -

ANSWER✔✔-C. It clearly defines what needs to be achieved and the work that must be done to deliver

the project


Stakeholders want to enhance the organization's security by requiring users to identify themselves with

additional information besides username and password. Which capability should a business analyst add

to the project backlog?


A. Multi-factor authentication


B. Real-Time event monitoring


C. Shield platform encryption - ANSWER✔✔-A. Multi-factor authentication


What does a business analyst hope to learn from documenting the current state processes?


A. How the sales process may differ from other organizations


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