Exam (elaborations)
POSTAL WINDOW EXAM QUESTIONS AND ANSWERS
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Exam of 30 pages for the course USPS SSA Window at USPS SSA Window (POSTAL WINDOW EXAM)
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POSTAL WINDOW EXAMssda iisales iiand iiservices iidistribution iiassociate ii- iiAnswers ii-performs iimany iiof iithe
iisame iiduties iiof iian iiSSA; iihowever, iithey iialso iisupport iithe iiback iioffice iidistribution
iifunctions
lobby iiassistant ii- iiAnswers ii-helps iicustomers iiidentify iimailing iineeds, iiensures
iicustomers iicomplete iirequired iiforms iibefore iithey iireach iithe iiwindow, iiand iianswers
iicustomer iiquestions
LSSA iilead iisales iiand iiservices iiassociate ii- iiAnswers ii-maintains iia iicomprehensive
iiworking iiknowledge iiof iiregulations iiruling iipolicy iiand iiprocedures iirelating iito iiall
iiphases iiof iiretail iiservices. iiprovides iitechnical iiguidance iito iiretail iiemployees iiassigned
iito iithe iiunit, iiinforming iithem iiof iichanges iiir iiclarifications iiin iipolicies, iiprocedures,
iioperations, iior iiregulations.
postmaster/ iiManager ii- iiAnswers ii-business iileaders iiand iicommunity iianchors iithat
iimake iilocal iicontacts iithe iipostal iiservice iineeds iito iiincrease iiits iishare iiof iithe iishipping
iimarket
SSA iiother iisales iiand iiservices iiassociates ii- iiAnswers ii-your iiteammates. iiyou iisupport
iieach iiother iiby iiensuring iithe iicorrect iiprocesses iiare iifollowed iiand iicustomers iineeds
iiare iimet.
supervisors ii- iiAnswers ii-responsible iifor iiensuring iithat iiemployees iiare iiproperly
iitrained iiand iiwell iiinformed.
Types iiof iicommunication ii- iiAnswers ii-verbal iiand iinonverbal
SOLAR ii- iiAnswers ii-pertains iito iiactively iiattending
S- iisquarely iiface iithe iiperson ii
O- iiopen iiyour iiposture
L- iilean iitowards iithe iisender
E- iieye iicontact ii
R- iirelax iiwhile iiattending
6 iiretail iimoments iithat iimatter ii- iiAnswers ii-1. iideliver iiyour iifirst iiimpression ii
2. iiact iiwith iicourtesy iiand iiurgency ii
3. iikeeping iiit iiclean
4. iidelivering iithe iipride iiinside
,5 iitransition iifrom iiback iito iifront
6. iisolutions iiare iiyour iispecialty
G.I.S.T. ii- iiAnswers ii-G. iigreet
I. iiInquire
S. iisuggest ii
T. iithank
HAZMAT iiquestion ii- iiAnswers ii-does iithis iiitem iicontain iianything iiliquid, iifragile,
iiperishable iior iipotentially iihazardous iisuch iias iilithium iibatteries iior iiperfume
custody ii- iiAnswers ii-postal iiservice iiemployees iioperate iiunder iia iimandate iito iiprotect
iiand iipreserve iithe iimail iiplaced iiin iiits ii_________
failing iito iideliver iithe iimail ii- iiAnswers ii-a iiviolation iiof iithe iisecurity iiand iisanctity iiof iithe
iimail
deliver iia iifirst iiimpression ii- iiAnswers ii-the iifirst iiopportunity iifor iia iiSSA iito iistart iithe
iicustomer iiexperience iion iia iipositive iinote
Non-verbal iicommunication ii- iiAnswers ii-the iitype iiof iicommunication iithat iican iienhance
iior iicontradict iimessages
G.I.S.T. ii- iiAnswers ii-the iiapproach iian iiSSA iican iiuse iito iiengage iiour iicustomers iiand
iiensure iitheir iineeds iiare iimet
flexibility iitest ii- iiAnswers ii-for iia iimailpiece iito iibe iiconsidered iia iiflat-sized iimailpiece iiit
iimust iipass iithis iitest
instills iicustomer iiconfidence ii- iiAnswers ii-one iiof iithe iicore iiresponsibilities iiof iithe
iiPostal iiservice iiis iimaintaining iithe iisecurity iiand iisanctity iiof iithe iimail iiwhich iidoes
iiwhat iifor iicustomers?
successful iisales iitransactions iioccur iiwhen iithe iiSSA ii- iiAnswers ii-makes iian iiinformed
iimutual iidecision iiwith iithe iicustomer iion iiproducts iiand iiservices
what iiis iithe iimost iipositive iiway iito iiimpact iicustomer iiperception iiof iithe iiPost iiOffice? ii-
iiAnswers ii-provide iiexcellent iicustomer iiservice
the iiU.S. iipostal iiservice iiis iithe iionly iidelivery iiservice iithat iireaches ii- iiAnswers ii-every
iiaddress iiin iithe iination
an iiorganized iiwork iistation iicreates iia iimore ii________ iiworkplace ii- iiAnswers ii-efficient
how iian iiSSA iiconducts iithemselves iion iithe iijob iieffects iithe ii__________ ii- iiAnswers ii-
Postal iibrand
, an iiactive iilistening iitechnique iiused iito iicreate iia iisuccessful iitransaction iiis iicalled
ii________ ii- iiAnswers ii-clarifying
one iiof iithe iifirst iithings iia iicustomer iinotices iiabout iian iiSSA iiis iitheir ii- iiAnswers ii-
personal iiappearance
the iiprimary iilaw iienforcement iifor iithe iipostal iiservice iiis iithe ii- iiAnswers ii-postal
iiinspection iiservice
Priority iiMail iiExpress ii- iiAnswers ii-class iiof iimail iithat iioffers iiexpedited iiservice,
iiinsurance iicoverage iiup iito ii$100, iiguaranteed ii1 iito ii2 iiday iidelivery, iifree iitracking iiand
iiconfirmation, iino iiextra iicharge iifor iiSaturday iidelivery, iiSunday iiand iiholiday iidelivery
iifor iian iiextra iifee
Priority iiMail iiExpress iimaximum iiweight ii- iiAnswers ii-70 iilbs.
Priority iiMail iiExpress iimaximum iilength iiand iigirth ii- iiAnswers ii-108"
extra iiservices iiavailable iifor iipriority iimail iiexpress ii- iiAnswers ii-return iireceipt,
iiadditional iiinsurance, iic.o.d., iiusps iitrackin ii(no iicharge)
Balloon iipricing ii- iiAnswers ii-charged iifor iipackages iithat iiare iiover ii84" iicombined
iilength iiand iigirth, iiunder ii20 iilbs, iimailed iito iizones ii1-4, iiprice iicharged iiis ii20 iilb iirate
dimensional iiweight ii- iiAnswers ii-determined iiby iimultiplying ii(HxLxW). iiif iithe iiresult iiis
ii1728 iior iimore, iidivide iithe iiresult iiby ii194. iiif iiirregular ii(odd iishaped), iimultiply
ii(HxLxW) iithen iimultiply iithe iiresult iiby. ii785, iiif iithe iiresult iiis ii1728 iior iimore, iidivide iiby
ii194
Shipping iiServices ii- iiAnswers ii-priority iimail iiexpress, iipriority iimail, iifirst iiclass iipackage
iiservice iiretail, iiretail iiground
Mailing iiServices ii- iiAnswers ii-first iiclass iimail ii( iiletters iiand iiflats), iiperiodicals,
iimarketing iimail, iimedia iimail, iilibrary iimail, iiextra iiservices
Priority iiMail ii- iiAnswers ii-1-3 iiday iidelivery. iiIncludes iitracking. iiUp iito ii$50 iiinsurance.
iiFlat iirate, iiregional, iiprepaid iipricing. iiMax iiweight ii70 iilbs, iimax ii108" iilength iiplus iigirth.
iiPM iisubject iito iiBalloon iipricing iizones ii1-4, iiDimensional iipricing iizones ii5-8.
first iiclass iimail ii- iiAnswers ii-any iimailable iiitem iithat iiweighs ii13 iiounces iior iiless iiand
iican iibe iisent iiby iifirst iiclass iimail. iisealed iiagainst iiinspection. iiDelivery iiStandard ii1 iito
ii3 iidays. iiforwarding iifree iifor iiup iito ii12 iimonths.
Every iiDoor iiDirect iiMail ii(eddm) ii- iiAnswers ii-targeted iiadvertising iitechniques iithat
iiallows iicustomers iito iimaster iimarketing iinow iiAudience iiby iiage iiincome iior iihousehold.
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