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USPS SSA ACADEMY 421 EXAM QUESTIONS AND ANSWERS
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USPS SSA ACADEMY 421 EXAM QUESTIONS AND ANSWERS
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USPS SSA ACADEMY 421 EXAMQUESTIONS AND ANSWERS
Postal iiservice iiemployees iioperate iiunder iia iimandate iito iiprotect iiand iipreserve iithe
iimail iiplaced iiin iiits: ii- iiAnswers ii-Custody
A iiviolation iiof iithe iisecurity iiand iisanctity iiof iithe iimail iiis: ii- iiAnswers ii-Failing iito iideliver
iithe iimail.
The iifirst iiopportunity iifor iia iisales iiand iiservices iiassociate iito iistart iithe iicustomer
iiexperience iion iia iipositive iinote iiis iito: ii- iiAnswers ii-Deliver iia iifirst iiimpression.
The iitype iiof iicommunication iithat iican iienhance iior iicontradict iimessages iiis: ii-
iiAnswers ii-Non ii- iiverbal iicommunication
approach iia iisales iiand iiservices iiassociate iican iiuse iito iiengage iiour iicustomers iiand
iiensure iitheir iineed iiare iimet iiis: ii- iiAnswers ii-A+GIST
Why iiis iimaintaining iithe iisecurity iiand iisanctity iimail iione iiof iithe iicore iiresponsibilities
iiof iithe iiPostal iiService ii? ii- iiAnswers ii-Instills iicustomer iiconfidence.
Successful iisales iitransactions iioccur iiwhen iithe iiSales iiand iiServices iiAssociate ii(SSA):
ii- iiAnswers ii-Makes iian iiinformed iimutual iidecision iiwith iithe iicustomer iion iiproducts
iiservices.
What iiis iithe iimost iipositive iiway iito iiimpact iicustomer iiperception iiof iithe iiPost iiOffice? ii-
iiAnswers ii-Provide iiworld ii- iiclass iicustomer iiservice
The iiU.S. iiPostal iiService iiis iithe iionly iidelivery iiservice iithat iireaches: ii- iiAnswers ii-
Every iiaddress iiin iithe iination iisix iidays iia iiweek.
An iiorganized iiworkstation iicreates iia iimore ii_________ iiworkplace. ii- iiAnswers ii-
Efficient
How iia iiSales iiand iiServices iiassociate ii( iiSSA ii) iiconducts iithemselves iion iithe iijob
iieffects iithe: ii- iiAnswers ii-Postal iibrand
An iiactive iilistening iitechnique iiused iito iicreate iia iisuccessful iitransaction iiis iicalled: ii-
iiAnswers ii-Clarifying.
, One iiof iithe iifirst iithings iia iicustomer iinotices iiabout iia iiSales iiand iiServices iiAssociate
ii(SSA) iiis iitheir: ii- iiAnswers ii-Personal iiappearance
The iiprimary iilaw iienforcement iifor iithe iiUnited iiStates iiPostal iiService iithe: ii- iiAnswers ii-
Postal iiInspection iiService
Preferred iiservices iithat iiusually iioffer iithe iicustomer iithe iibest iivalue iiare: ii- iiAnswers ii-
Priority iiMail iiExpress iiand iiPriority iiMail
A iicustomer iiwants iito iimail iifewer iithan ii5,000 iiflat-sized iimailpieces iito iieveryone iiin iia
iispecific iiarea. iiThe iiSales iiand iiServices iiAssociate ii(SSA) iimay iioffer iithe iiservice: ii-
iiAnswers ii-Every iiDoor iiDirect iiMail-Retail
First iiClass iiMail iiconsists iiof iigreeting iicards, iistatements, iibills, iiand: ii- iiAnswers ii-
Business iidocuments
Any iimailable iiitem iiweighing ii_____ iior iiless iican iibe iisent iiFirst-Class iiMail. ii- iiAnswers
ii-13 iioz
A iiPriority iiMail iiExpress iicustomer iiis iientitled iito iia iirefund iiif iithe iiitem iiwas: ii- iiAnswers
ii-Delivered iito iithe iirecipient iilate.
Regardless iiof iiweight iiup iito ii70 iipounds, iithe iiprice iithat iiapplies iito iiUSPS iiRetail
iiGround iiparcels iimeasuring iiover ii108 iiinches iibut iinot iimore iithan ii130 iiinches iiin
iicombined iilength iiand iigirth iiis ii- iiAnswers ii-Oversized iipricing.
The iimaximum iilength iiand iigirth iifor iiPriority iiMail® iiis ii- iiAnswers ii-108 iiinches
A iichange iiof iiaddress iiis iivalid iifor: ii- iiAnswers ii-18 iimonths
When iia iicustomer iirequests iiPremium iiForwarding iiService iiResidential ii(PFSR), iithe
iimailpieces iiare iimailed iito iithe iicustomer iiusing iiPriority iiMail iiservice ii: ii- iiAnswers ii-
Weekly
First ii- iiClass iimail iican iibe ii______ iifor iifree iiup iito ii12 iimonths ii- iiAnswers ii-Forwarded
Migratory iiBird iiStamps iiare iiessential iifor ii- iiAnswers ii-Hunting ii.
Designated iiPost iiOffices iihave iia iiservice iicalled ii______ iiavailable iifor iitransients ii-
iiAnswers ii-General iiDelivery
Which iipremium iiservice iifor iiindividuals iior iicompanies iioffer iimore iipickup iitimes? ii-
iiAnswers ii-Caller iiservice
What iipremium iiservice iiis iiused iifor iiindividuals iior iicompanies iithat iihave iimore iimail
iieach iiday iithan iithe iilargest iibox iiholds? ii- iiAnswers ii-Caller iiservice
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