Exam (elaborations)
Sales and Service Test-Window Clerk Questions and Answers
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Sales and Service Test-Window Clerk Questions and Answers
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Sales and Service Test-Window ClerkQuestions and Answers
HFPU - Answers -Hold for pickup service
Priority Mail Express 2 day delivery must be presented - Answers -No later than the
local Post Office acceptance time
Priority Mail Express 1 day delivery are delivered by - Answers -6 pm on the next
delivery day
DIM - Answers -Dimensional Weight
Priority Mail Express Combined length and girth of a piece may NOT exceed - Answers
-108 inches
Priority Mail Express may not weigh more than - Answers -70 pounds
Shipping Services include - Answers -Priority mail express,
priority mail,
first class package service retail (International),
usps retail ground,
Parcel Return Service,
international mail
DMM - Answers -Domestic Mail Manual
Machinable Parcels (weight and dimension) Min & Max - Answers -MIN: 3 inches/MAX:
17 inches
MIN: 6 ounces/ MAX: 25 pounds
Flats must be - Answers -Rectangular
Flat Size - Answers -11 1/2 inches,
6 1/8 inches,
1/4 in. thick or 3.5 ounces
Maximum Letter Size - Answers -11 1/2 inches long,
6 1/8 inches high,
1/4 (.25) inches thick
, Minimum Letter Size - Answers -5 inches long,
3 1/2 inches high,
.007 inches thick
A+GIST means - Answers -Acknowledge
Greet
Inquire
Suggest
Thank
Actively Attending/SOLAR? - Answers -Squarely face the person
open your posture
lean towards the senders
eye contact maintained
relax while attending
Active Listening - Answers -Demonstrates an open and respectful demeanor
Provide verbal and nonverbal questions
Seek clarification
Do not make assumptions
Provide feedback
BSA IS - Answers -Bank secrecey Act a law that requires every business that provides
financial services to report these transactions
Customers can check the status of a claim after: - Answers -10 days
The postmaster can cancel FIRM HOLDOUT if: - Answers -the mail pieces fall below 50
pieces each day for a 30 day period or the mail is not picked up within 10 consecutive
days
What are the weight limits for Priority Mail International? Flat rate/small boxes - Answers
-Flat rate envelopes and small boxes limit of 4 pounds.
What are the weight limits for Priority Mail International? Medium/Large boxes -
Answers -Medium and Large Flat rate boxes: Limit up to 20 pounds
Priority Mail includes how much insurance - Answers -$50 insurance coverage
SSA are audited for SIA (Segmented Inventory Accountability) how often - Answers -
quarterly
A second or finally notice is issued after how many calendar days from the first
attempted delivery of certified mail article - Answers -5 days
Post Office motto for providing the ideal customer experience - Answers -Clean
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