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Massive review for SSA training questions with verified answers
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Massive review for SSA training questions with verified answers
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Massive review for SSA trainingquestions with verified answers
SSDA - correct answer ✔✔Performs many of the same duties of an SSA, However, they also support the
back-office distribution function
Lobby assistant - correct answer ✔✔Helps customers identify mailing needs, insurance customers
complete required forms before they reach the window, and answers customers questions
LSSA - correct answer ✔✔Maintains a Comprehensive working knowledge of regulations, ruling policies,
and procedures relating to all phases of retail services. Provides technical guidance to retail employees
assigned to the unit informing them of changes or clarifications and policies, procedures, operations, or
regulations
Postmaster - correct answer ✔✔Business leaders and community anchors that make local contacts the
Postal Service needs to increase its share of the shipping market
Other sales and service associates - correct answer ✔✔Your teammates. You support each other by
ensuring the correct processes are followed and customer needs are met
Supervisor - correct answer ✔✔Responsible for ensuring that employees are properly trained and well
informed
Postal Service employees operate under a mandate to protect and preserve the mail places in its -
correct answer ✔✔Custody
A violation of the security and sanctity of the mail is? - correct answer ✔✔Failing to deliver the mail
The first opportunity for a sales and service associate (SSA) To start the customer experience on a
positive note is to? - correct answer ✔✔Deliver a first impression
, The type of communication that can enhance or contradict messages? - correct answer ✔✔Nonverbal
communication
The approach a sales and service associate SSA can Used to engage our customers and ensure their
needs are met is? - correct answer ✔✔G. I. S. T
For a male piece to be considered a flat sized mail piece it must pass though? - correct answer
✔✔Flexibility test
Why is maintaining the security and sanctity of the male one of the core responsibilities of the Postal
Service? - correct answer ✔✔Instills customer confidence
Successful sales transactions occur when the sales and service associate (ssa) ? - correct answer
✔✔Makes an informed mutual decision with the customer on products/services.
What is the most positive way to impact customer perception of the post office? - correct answer
✔✔Provide excellent customer service
The U.S. Postal Service is the only delivery service that reaches? - correct answer ✔✔Every address in
the nation
An organized workstation creates a more _____ Workplace. - correct answer ✔✔Efficient
How is sales and service associate SSA conducts themselves on the job affects the - correct answer
✔✔Postal brand
An active listening technique used to create a successful transaction is called - correct answer
✔✔Clarifying
One of the first things a customer notices about a sales and service associate SSA is there - correct
answer ✔✔Personal appearance
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