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SSA Window Training questions and answers A+ rated
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SSA Window Training questions and answers A+ rated
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SSA Window Training questions andanswers A+ rated
3 types of communication - correct answer ✔✔Verbal, Nonverbal, Nonverbal Cues
S.O.L.E.R - correct answer ✔✔Squarely, Open, Lean, Eye contact, Relax
What is a Successful Sales Transaction (best value)? - correct answer ✔✔You and the customer make an
informed, mutually beneficial decision
What is a need? - correct answer ✔✔A desire to improve or accomplish something
GIST - correct answer ✔✔Greet, Inquire, Suggest, Thank
Processing Categories - correct answer ✔✔Letter, Flat, Machinable Parcels, Irregular Parcels, Outside
Parcels
Max dimensions of a letter - correct answer ✔✔11 1/2 X 6 1/8 inches
Min dimensions of a letter - correct answer ✔✔3 1/2 X 5 inches
What is FUR? - correct answer ✔✔Flexible, Uniformly thick, Rectangular
What does FUR apply to? - correct answer ✔✔Flats
Maximum dimensions of a flat - correct answer ✔✔15 X 12 inches
Maximum dimensions for machinable parcels - correct answer ✔✔17 X 27 X 17 inches; LESS THAN 25 lbs
, Dimensions of an irregular parcel - correct answer ✔✔LESS THAN 6 X 3 inches; 6 oz
Dimensions of an outside parcel - correct answer ✔✔MORE THAN 17 X 17 X 27 inches; 25 lbs
Premier products - correct answer ✔✔Express, Priority, Insured, PO Boxes
3 purchase options for Insured mail - correct answer ✔✔Online, Retail counter, Self-Service Kiosk
Maximum amount for Insured mail - correct answer ✔✔$5,000
Maximum amount of insurance for Registered Mail - correct answer ✔✔$25,000
Where do you file insurance claims? - correct answer ✔✔Online
What is EDDM? - correct answer ✔✔Every Door Direct Mail
Maximum amount of EDDM to be sent per day - correct answer ✔✔5,000
"It is not to 'up sell' a customer, but to..." - correct answer ✔✔Correct sale
Contains Priority mail, more than 1 cubic foot, and in zones 5-8 - correct answer ✔✔Dimensional Weight
Pricing
Contains Priority & Standard mail, between 84-108 inches, and in zones 1-4 - correct answer ✔✔Balloon
Pricing
Contains Standard mail, between 108-130 inches, has no zones - correct answer ✔✔Oversized Pricing
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