Mgt 111 Final Exam Questions And Answers
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Define the four major types of organization structure. ANS✔✔ Functional
Structure- grouping workers according to their similar skills, resource use
and expertise.
Divisional Structure-grouping departments according to similarities in
product, process and customer or geography.
Matrix Structure- a structure in which employees are assigned to a project
team (combo of functional and divisional patterns at the same time)
Network Structure- a structure when individual companies are connected
electronically to perform selected tasks for a small headquarters
organization.
Discuss the steps team members and team leaders can take to prevent
conflicts ANS✔✔ -1. by defining clear goals that requires efforts of every
team member, the team reduces chance for conflict.
- 2. by developing well defined tasks for each team member, the team
leaders ensure that all parties are aware of their responsibilities and limits
of their individual authority.
-3. by facilitating open communication, team leader can ensure that all
members understand their personal tasks and the tasks of their teammates.
** Communication builds tolerance and respect, it's a forum for bringing
misunderstandings into the open before they turn into bigger conflicts.
Compare and contrast Theory X with Theory Y. ANS✔✔ Theory X:
( EMPLOYEES R SHITTY) a managerial assumption that employees are
irresponsible, unambitious, hate work, managers must force, control,or use
threats to motivate people.
Theory Y: (EMPLOYEES R STELLAR) a managerial assumption that
employees enjoy meaningful work, are naturally committed to certain goals,
are capable of creativity, and seek responsibility under the right conditions.
What is Herzberg's two-factor theory? How do hygiene factors differ from
motivators? ANS✔✔ A theory model that divides motivational forces into
satisfiers ( motivators) and dissatisfiers ( hygiene factors)
Hygiene factors -working conditions, company policies, pay and job security.
Motivators factors- achievement, recognition, responsibility, other
personally rewarding factors
Compare and contrast job enrichment with job enlargement. ANS✔✔ Job
Enrichment- (vertical loading of jobs) adding depth by adding fulfilling
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