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BPI Exam 1 Questions And Accurate Answers
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BPI Exam 1 Questions And Accurate AnswersPOWER POINTS - Answer 1. What is a Process
2. Acronyms
3. Measurements
4. Quality and TQM
5. Problem Statements
6. Matrix Diagrams
1. PROCESS - Answer Dictionary:
A series of actions or steps taken in order to
achieve a particular end.
(don't realize it)
(EX: morning routine)
Process Definition - Answer Process Model:
A process is a series of steps and decisions
involved in the way work is completed. We may
not realize it, but processes are everywhere and
in every aspect of our leisure and work.
input -- activities -- output
Some Process Examples - Answer Texas Tech University
-how do you register for classes?
,-advisor meeting
-any restrictions?
Personal
-how do you get to work
-how do you chose what to eat for dinner
-exercise 3 times a week - his example he packs gym bag before so because he is brain
dead in mornings
Let's Change Oil - Answer List the steps to change your oil:
1. go to car place
2. walk in and ask/pay for oil change
3. wait in lobby
4. go back in car when ready
5. drive back home
SCM Organization Processes - Answer • Reorder Inventory
• Set a Budget
• Order Transportation
• Help a Customer
• Fix a machine/truck
• Pick an Order
• Write a Work Order
• Inspect Shipments
• Rework
Do process over and over while continuously Improve
, Let's Improve "Process" - Answer Since the whole course is about improvement,
can we be more specific in our definition to
best fit "Business Process Improvement"
or BPI?
• Process is achieve an end but also MAKE IT BETTER
- What should we include to make a better
definition of process?
ESPN Process Problem Example - Answer ESPN there is a simple process for
processing a background
check for a new hire. The process is detailed below:
• The process appears simple with limited opportunity for
mistake. However, buried under the basic definition are
critical pieces of information that shed light on the
problem and the process improvement solution.
Problem #1: Timing and
Interdependency - Answer -Big company so they send over all people hired and fired on
Tuesdays
-if you give applicants later Tuesday it will.
-sits for an entire week and another week on a background check
THIS IS = interdependency
Problem #2: Variability - Answer -what time people wake up (don't charge phone, slept
in)
-driving to work (more traffic one day, less traffic other)
4 Major Elements of a Process - Answer - Steps and decisions — the flowchart. A
sequence of steps and decisions
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