Answer Reports divide the AR into 30, 60, 90, and 120 day categories, basedon
discharge.
3. Credit Balances - Days Outstanding
Answer The dollars in credit balance at the ac- count level divided by the three
month daily average of total net patient service revenue. Credit balances should be
resolved timely and should be benchmarked at
<1% of the days outstanding in the AR.
4. 3 Critical Elements of the Healthcare Revenue Cycle
Answer Pre-Service, Time ofService, Post Service
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5. Provision of Care
Answer Describing elective vs. non-elective services to the patient,and discussing
prior balances the patient has (if applicable).
6. Emergency Medical Treatment and Active Labor Act (EMTALA)
Answer Says thatno patient financial discussions should occur before a patient is
screened and stabilized.
7. HFMA's Adopter Program
Answer Providers who implement and support the best prac-tices of Patient Financial
Communication are eligible and encouraged to apply for recommendation by HFMA
as an Adopter of Patient Financial Communication BestPractices.
8. Hospital Consumer Assessment of Healthcare Providers and Systems (HC-
AHPS) Initiative
Answer Implemented by CMS to provide a standardized method for eval-uating
patient's perspective on hospital care. 27 total questions on the survey. KeyQuestion
is "Would you recommend this hospital to your friends and family?"
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