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CPWM REVIEW EXAM QUESTIONS AND 100% ACCURATE ANSWERS
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CPWM REVIEW EXAM QUESTIONS AND 100%ACCURATE ANSWERS
Difference between two factor theory and needs theory of motivation
Herzberg's 2 factor theory is built upon two steps - Motivational Factors and
Maintenance Factors. Motivational factors are items that motivate an employee to work.
These include achievement, recognition, advancement, etc which are potential sources
of satisfaction and effective performance. His Maintenance factors are potential
sources of satisfaction but not motivation. Examples of these include interpersonal
relations, company policy, work conditions, et.
Maslow's Needs Theory is based upon 5 needs that must be satisfied by the
organization. His 5 steps are Physiological, Safety, Social, Esteem, and Self
Actualization.
Who is the originator of needs theory motivation
Maslow
What is delegation
Delegation is the sharing of authority and responsibility
What is definition of leadership?
Leadership is the ability of a person to influence the activities of followers in an
organizational setting.
Define ethics
The principles of conduct governing an individual or group of individuals that a person
or an organization feels are important.
,Define human resource Development
Human resource development is a planned, continuous effort by management to
improve employee competency levels and organizational performance.
What is Family Medical Leave Act?
The FMLA entitles eligible employees of covered employers to take unpaid,
job-protected leave for specified family and medical reasons with continuation of group
health insurance coverage under the same terms and conditions as if the employee had
not taken leave.
Name three types of analyses required when developing human resources?
Organizational - Determine where the training and development are most needed,
assess strategic goals.
Task - Review job descriptions, set performance standards, make employees feel that
their input is important.
People - Who needs to be trained, what kind of training is needed, determine methods of
training.
List five way to improve inertviews
Structure the interview,
train the interviewers,
provide candidate with detailed job information, standardize interview evaluation forms,
take notes.
What is the purpose of performance appraisal
It is a formal process in an organization whereby each employee is evaluated to
determine how they are performing.
,Performance appraisals are designed to accomplish a variety of goals. List three
examples.
Convey how well the employee is performing,
Provide 2 way communication on one's efforts and performance,
Provide an opportunity to discuss an employee's strengths and weaknesses.
Identify six factors that distort appraisals?
Leniency error
halo error
similarity error
central tendency
management by objector
implicit bias.
What is an organization problem? Provide examples.
Problems directly related to the organization's structure and function (equipment,
support, environmental factors, etc.)
Name five examples of personal problems that can affect an employees performance.
Alcohol
Substance abuse
Illiteracy, financial
Gambling
Domestic abuse
Stress
, What is discipline?
Discipline is a condition in the organization whereby employees conduct themselves in
accordance with the organization's rules and standards of acceptable behavior.
Name three ways to build a positive image.
Clean, identifiable uniforms, clean, identifiable vehicles, clean facilities, and a variety of
answers are acceptable.
Name three areas of public relations that apply to public works managers
Justifying purchases to council
Dealing with complaints from residents
Dealing with employees.
What are the five ingredients to success for public speaking?
Poise and confidence
Sense and feel of audience
Selection of material
Sense of purpose
Delivery
Explain the importance of knowing how to present a speech/ program/ talk as a public
works manager.
It is important to always project a positive image. This will help you to obtain the
resources necessary to manage a professional department.
List and describe 7 types of solid waste.
Agricultural - Waste from slaughtering animals and processing of animal products
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