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ITIL 4 Foundation (Practice Exam #4) Questions and Answers
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ITIL 4 Foundation (Practice Exam #4) Questions and Answers
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ITIL 4 Foundation (Practice Exam #4)Questions and Answers
Identify the missing word(s) in the following sentence. Service management is a set of
specialized organizational [?] for enabling value for customers in the form of services. -
Answer-Capabilities
What is the definition of a configuration item? - Answer-Any component that needs to be
managed in order to deliver an IT service
Identify the missing word(s) in the following sentence. An incident is a(n) [?] interruption
to a service or reduction in the quality of a service. - Answer-Unplanned
What is the purpose of the 'change enablement' practice? - Answer-Ensuring that risks
are properly assessed, authorizing changes to proceed and managing a change
schedule in order to maximize the number of successful IT changes.
What is the purpose of the 'deployment management' practice? - Answer-Moving new
or changed hardware, software, documentation, processes, or any other service
component to live environments.
What is the purpose of the 'service level management' practice? - Answer-Setting clear
business-based targets for service performance so that the delivery of a service can be
properly assessed, monitored, and managed against these targets.
What is defined as the practice of planning and managing the full lifecycle of all IT
assets? - Answer-IT asset management
Identify the missing word in the following sentence. [?] management is the practice of
minimizing the negative impact of incidents by restoring normal service operation as
quickly as possible. - Answer-Incident
Dion Training has just hired three new staff members. The IT department at Dion
Training has created new accounts for the new staff members on the domain controller
and allocated 10 GB of storage on the company's internal file server per staff member.
What term best describes these activities performed by the IT department? - Answer-
Service provision
Fill in the blank. [?] may simultaneously be removed from a service consumer and
imposed on a service consumer. For example, outsourcing a service to a service
provider may remove the need for the consumer to have their own IT infrastructure, but
it may require them to install a faster Internet connection to reach the service provider's
servers instead. - Answer-Costs
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