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ITIL 4 - Guiding Principles Exam Questions and Answers
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ITIL 4 - Guiding Principles Exam Questions and Answers
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ITIL 4 - Guiding Principles ExamQuestions and Answers
guiding principle - Answer-a recommendation that guides an organization in all
circumstances, regardless of changes in its goals, strategies, type of work, or
management structure.
seven guiding principles - Answer-support successful actions and good decisions. They
can guide organizations in their work as they adopt and adapt ITIL to their own needs
and circumstances, but they also reflect a wide range of other frameworks, methods
and bodies of knowledge to allow organizations to effectively integrate multiple
approaches into something that works for them
focus on value - Answer-1st of seven guiding principles, everything the organization
does should link back, directly or indirectly, to value for all stakeholders and for
customers.
critical to application of focus on value - Answer-understand how consumers use each
service, encouragement of this principle, and use this principle not just during normal
operation but also in every step of any improvement initiative
start where you are - Answer-consider what you already have available to be leveraged
critical to application of start where you are - Answer-look at what already exists as
objectively as possible, determine if successful practices can be replicated or expanded,
apply risk management skills in decision-making, and recognize that sometimes nothing
is reusable
progress iteratively with feedback - Answer-resist the urge to do everything all at once,
and work to break things down into smaller pieces and accomplish things iteratively
when possible
critical to applications of progress iteratively with feedback - Answer-avoid becoming
overwhelmed by the whole and do something, recognize that feedback is essential
because things change constantly, and avoid thinking that doing something fast means
leaving it incomplete
collaborate and promote visibility - Answer-put the right people in the correct roles to
ensure that initiatives have an increased likelihood of long-term success.
critical to collaborate and promote visibility - Answer-understand that collaboration and
consensus are not the same thing. Communicate using the right method for each
audience and make decisions based only on available and visible data
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