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ITIL 4 Foundation Practice Exam #5 Questions and Answers
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ITIL 4 Foundation Practice Exam #5 Questions and Answers
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ITIL 4 Foundation Practice Exam #5Questions and Answers
What is the definition of service management? - Answer-A set of specialized
organizational capabilities for enabling value to customers
Identify the missing word(s) in the following sentence. A user is a person who uses [?]. -
Answer-Services
What is the definition of a change? - Answer-The addition, modification, or removal of
anything that could have a direct or indirect effect on services
What is defined as a cause, or potential cause, of one or more incidents? - Answer-
Problem
What is the purpose of the 'IT asset management' practice? - Answer-Planning and
managing the full lifecycle of all IT assets
What is the purpose of the 'continual improvement' practice? - Answer-Aligning an
organization's practices and services with changing business needs through the
ongoing identification and improvement of all elements involved in the effective
management of products and services
What is defined as the practice of protecting an organization by understanding and
managing risks to the confidentiality, integrity, and availability of information? - Answer-
Information security management
What is defined as the practice of ensuring that an organization's suppliers and their
performance levels are managed appropriately to support the provision of seamless
quality products and services? - Answer-Supplier management
Identify the missing word in the following sentence. [?] management is the practice of
reducing the likelihood and impact of incidents by identifying actual and potential causes
of incidents, and managing workarounds and known errors. - Answer-Problem
Dion Training has outsourced the development of a mobile application to support their
students' learning while on the go. Instead of paying a fixed-fee for the development
though, Dion Training has negotiated with the developers to instead pay them a royalty
fee for each student who logs into the service through their smartphone app. To control
costs, Dion Training has decided to only allow students on their higher membership
levels to be given access to the application. Which of the following terms best describes
the activities performed by Dion Training in this example? - Answer-Service
consumption
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