MSSC SAFETY ASSESSMENT QUESTIONS AND ALL CORRECT ANSWERS.
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1. An_________ customer is a person or organization that receives services or products in exchange for compensation.
a) Internal
b) External
c) In-house
d) Departmental - Answer External
2. Improving external customer satisfaction is the main objective of __________.
a) Customer service...
MSSC SAFETY ASSESSMENT
QUESTIONS AND ALL CORRECT
ANSWERS.
1. An_________ customer is a person or organization that receives services or products in exchange for
compensation.
a) Internal
b) External
c) In-house
d) Departmental - Answer External
2. Improving external customer satisfaction is the main objective of __________.
a) Customer service department.
b) Retired employees
c) Maintenance departments
d) HR departments. - Answer customer service
3. Vendors could be considered what type of customer?
a) Main
b) Substantial
c) Internal
d) External - Answer external
4. Customer satisfaction should always be the first objective considered when developing _________.
a) Vendors
b) New or improved products
c) Teamwork
d) Training matrix - Answer new or improved products
,5. The ________ of the product describes the features requested for the product to perform the tasks
for which it was intended.
a) Form
b) Function
c) Cost
d) Utilization - Answer function
6. Product designers should always consider the effects of tooling design and cost during ___________.
a) Prototype development
b) Process capability studies
c) Team kickoff meetings
d) Maintenance of a machine - Answer prototype development
7. Product design teams should provide an environment that encourages ________.
a) Criticize other team members at any time
b) Add their design ideas freely
c) Attend meetings whenever they are available
d) Report team meetings to the boss - Answer Add their design ideas free
8. Teamwork, concurrent engineering, tools and techniques are needed in order to make
_______________.
a) Product introduction
b) Sales
c) Product scam prevention efforts
d) Safety tests - Answer Product introduction
9. Engineers working with manufacturing to become aware of tooling limitations and other problems
that may increase production time and cost is an example of _____________.
a) Brainstorming
,b) Product analysis
c) Concurrent engineering
d) Production processing - Answer Concurrent engineering
10. _______ is a design methodology that designs features into the product that makes it cheaper to
manufacture, while maintaining its ability to perform its intended function.
a) Design for Manufacturing and Assembly (DFMA)
b) Design Criteria and Performance (DCP)
c) Design, Manufacture, Deliver (DMD)
d) Design for Production and Performance (DPP) - Answer Design for Manufacturing and Assembly
(DFMA)
11. to be successful ________must be tied to the company's business plan.
a) Team goals
b) Donations to the community
c) The stock market
d) Cross-Training assignments - Answer team goals
12. A team should develop a spending plan as part of their decision making process ________________.
a) to ensure that they do not exceed the amount of money allocated to the project
b) to ensure that they use all the money allocated to the project
c) in case they are audited
d) because it is a requirement of all teams - Answer to ensure that they do not exceed the amount of
money allocated to the project
13. Supervisors should set measurable objectives to have a way to ____________.
a) Eliminate the need to review employees
b) Limit the number of employees who can receive a bonus
c) Have good performance criteria for review of employee performance
, d) Have a way to collect data to satisfy management reports - Answer Have good performance criteria
for review of employee performance
14. People working together discussing issues and making decisions are key elements of a
_______________.
a) successful work group
b) SPC program
c) JIT process
d) Histogram - Answer successful work group
15. Company objectives and production goals are important pieces of data to __________.
a) Retired employee
b) Forklift training certification data
c) Self-directed work team
d) Predictive maintenance program - Answer Self-directed work team
16. Promoting competition among teams or departments _________________.
a) Helps management set their own goals
b) Helps establish the baseline to set team goals
c) Is a reason to set measurable team goals
d) Is not a reason to set measurable team goals - Answer Is not a reason to set measurable team goals
17. Top level management must support a team for it to be ______________.
a) Successful
b) Ratified
c) Certified
Fully staffed - Answer Successful
18. When a team sets objectives that they wish to accomplish, care should be taken to ensure that these
objectives are _____________.
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