SCMN 2150 Test 2 Quiz Questions || with A+ Guaranteed Solutions.
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Course
SCMN 2150
Institution
SCMN 2150
______ focuses on building an ongoing relationship between the manufacturer and the customer throughout the life cycle of the product.
A. After-sales support
B. End-of-life recycling
C. Forward logistics
D. Sales management correct answers After-sales support
Which software tool helps a comp...
SCMN 2150 Test 2 Quiz Questions || with A+ Guaranteed
Solutions.
______ focuses on building an ongoing relationship between the manufacturer and the customer
throughout the life cycle of the product.
A. After-sales support
B. End-of-life recycling
C. Forward logistics
D. Sales management correct answers After-sales support
Which software tool helps a company align its resources with its customers in a manner that
increases loyalty, streamlines interactions, and reduces frustration?
A. Customer relationship management
B. Transportation management system
C. Order management system
D. Supplier relationship management correct answers Customer relationship management
The purpose of customer relationship management software is to synchronize customer
engagement in an effort to collect appropriate data, improve interactions, and understand
customer needs.
A. True
B. False correct answers True
Service parts logistics deals with both the management and distribution of new inventory and the
repair and refurbishment of major components.
A. True
B. False correct answers True
Which of the following companies has developed a very strong capability in service parts
logistics?
A. Caterpillar
B. Whole Foods
C. Home Depot
D. Apple correct answers Caterpillar
__________supports the overall repair and maintenance of equipment as it moves through its
post-sales lifecycle.
A. Service parts logistics
B. Order fulfillment logistics
C. Off-shoring logistics
D. Reverse logistics correct answers Service parts logistics
When dealing with product returns, your most preferred choice of action would be to:
A. Cannibalize parts from the item
B. Recondition product and resell it
, C. Recycle parts from the item
D. Dispose the item in a landfill correct answers Recondition product and resell it
Which software package controls the entire returns lifecycle, from return merchandise
authorization creation through final product disposition with effective visibility of the reverse
logistics process?
A. Customer relationship management system
B. Transportation management system
C. Enterprise returns management system
D. Service parts logistics management system correct answers Enterprise returns management
system
There are many benefits to having an effective reverse logistics process. Which of the following
is NOT one of those benefits?
A. Reducing operational costs
B. Securing customer loyalty
C. Reducing net recovery value
D. Increasing sales correct answers Reducing net recovery value
Which organization has more than 1,000 forward stocking locations to support spare parts
logistics requirements of its customers?
A. FedEx
B. Ryder
C. DHL
D. UPS correct answers UPS
The responsibilities of supply chain managers end when the product is delivered.
A. True
B. False correct answers False
Identify up to three companies that give great customer service:
Amazon
Chick Fil A
Walmart
AT&T
Mcdonalds
Nike
Publix
Verizon
Delta correct answers Chick Fil A, Nike, Publix, Delta, Amazon
Identify up to three companies that give poor customer service:
Amazon
Chick Fil A
Walmart
AT&T
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