HCB 101 Study Guide Question and answers 100% correct
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Course
HCB 101
Institution
HCB 101
HCB 101 Study Guide Question and answers 100% correct HCB 101 Study Guide
What does the mnemonic ABCD stand for? - correct answer A- Assess B-Balance Resources C- Communicate with Others D- Do and Debrief
What are the 3 colors of risk? - correct answer a. Green- Little chance of serious...
HCB 101 Study Guide
What does the mnemonic ABCD stand for? - correct answer ✔A- Assess B-
Balance Resources C- Communicate with Others D- Do and Debrief
What are the 3 colors of risk? - correct answer ✔a. Green- Little chance of
serious error
b. Yellow- Higher chance of serious error
c. Red- Very high chance of serious error
What does the "swooshing arrow" indicate? - correct answer ✔Return to
good situational awareness
Define Customer - correct answer ✔Someone who buys goods or services
from businesses or a person who has a particular quality
What is a client? - correct answer ✔Anyone for whom a service is requiring
some degree of confidentiality is provided
What is active listening? - correct answer ✔Listening carefully to what they
are saying and ask questions to get to the root of their requests
What is verbal communication? - correct answer ✔speaking in a good tone,
volume, and intensity will help to clearly convey your message.
What is non-verbal communication? - correct answer ✔Facial expressions,
physical proximity, gestures, and voice tone are all part of the language, which
as an impact on your intereaction.
,What are the stages of grief - correct answer ✔a. Denial
b. Anger
c. Bargaining
d. Depression
e. Acceptance
What is denial? - correct answer ✔The person cannot believe the diagnosis
or prognosis
What is bereavement? - correct answer ✔State of having suffered loss by
death
What is the definition of grief? - correct answer ✔The emotional feeling of
pain and distress that a persons experiences as a reaction to loss
What is the morgue - correct answer ✔A place where the bodies of the
deceased persons are kept until identified and claimed by relatives or release
for burial.
What is mortality? - correct answer ✔The number of deaths in a given time
or place
What is a Terminal Illness? - correct answer ✔An illness leading ultimately to
death; an unhealthy condition of the body
What are some key factors to show non-verbal communication - correct
answer ✔Facial expressions, physical proximity, gestures and voice tone.
, What is an example of effective active listening? - correct answer ✔Repeat
in your own words your understanding of what was said, make eye contact
with the customer
When does the customer pass judgement? - correct answer ✔In the first few
seconds of meeting you
What is a good example of miitary bearing and protocol? - correct answer
✔Being professional, overall physical appearance, use of professional titles
and courtesies and behavior
What is an example of good physical appearance - correct answer
✔Physical appearance should confrom to Navy Uniform Regulations,
including hygiene.
What is good Workspace Appearance? - correct answer ✔A neat organized
area
What is good use of Professional Titles and Courtesy? - correct answer
✔Utilizing the proper title and rank and a simple greeting.
What instruction can you use for reference to correctly type military ranks? -
correct answer ✔SECNAV M-5216.5
What are the 4 basic parts of the communication process? - correct answer
✔The sender of the message, the message, the receiver of the message, and
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