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Mgt 18 Midterm - Coursekey
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Mgt 18 Midterm - Coursekey
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MGT 18 MIDTERM – COURSEKEYCOMPLETE DETAILED CASE STUDY
i According to Judith Ross, an emotionally intelligent team requires which of the following? - team
member trust and synergy
According to Goleman and Boyatzis, fostering positive feelings in others at work has little to do with
leadership. - False
According to Goleman and Boyatzis, social intelligence comes naturally and is not something that can be
learned. - False
According to Earley and Masakowski, how a grasshopper is viewed (as a pest, as a pet or as an appetizer)
is largely a function of what kind of perspective? - Cultural
What is a good definition of "emotional intelligence"? - the ability to accurately perceive your own and
others' feelings
According to Margaret Heffernan's TedTalk, what is a key summary of her message? - conflict as
opportunity
According to Amy Gallo, which is a significant benefit of productive disagreements at work? - Enhances
job satisfaction
What is not a necessary characteristic of assertiveness? - Being the winner of the argument
According to Martin Davidson, which conflict response approach satisfies the other party's concerns
while neglecting one's own? - accommodating approach
According to Davidson's Listening Continuum, which listening skill is both reflective and directive and at
the center or midpoint of the continuum? - Question
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